[NAGDU] Uber response

[robert stigile]

Hello,
I have found that if I text the driver and say I will be standing in front of a certain building or in the back parking lot and then the driver shows and sees my guide dog and cancels, they can find that driver vecause you had some communication with then.
I hope that helps!

Robert Stigile, Second Vice-President
National Federation of the Blind of California
President San Fernando Valley Chapter
818-381-9568


> On Jul 11, 2022, at 7:14 AM, Howard Levine via NAGDU <nagdu at nfbnet.org> wrote:
> 
>     Hi from Howard and Everlie, those are responses are Computer AI
> driven no human involved.
> 
> -----Original Message-----
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Melissa Allman via NAGDU
> Sent: Monday, July 11, 2022 10:02 AM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> <nagdu at nfbnet.org>
> Cc: Melissa Allman <MAllman at seeingeye.org>
> Subject: Re: [NAGDU] Uber response
> 
> Hi Tracy. I'm thinking back to Marco's comments at the NAGDU meeting and I
> wonder if Uber has something similar to Lyft where the driver can cancel
> pre-arrival making it harder to find the trip. I wonder what they would say
> if you told them you think the driver used the pre-arrival cancelation
> option? I have no idea if that really exists with Uber so disregard this if
> it's not helpful but that's a question that pops up for me. Sorry to hear
> about the pointless responses. Sigh.
> 
> -----Original Message-----
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Tracy Carcione via NAGDU
> Sent: Sunday, July 10, 2022 9:39 AM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> <nagdu at nfbnet.org>
> Cc: Tracy Carcione <carcione at access.net>
> Subject: [NAGDU] Uber response
> 
> I am not happy with Uber's response to my complaint about a driver
> cancelling and driving off when he saw my dog.  
> 
> I put the trip date/time in my complaint, and I also chose the correct trip
> on my way to the form, and I saw the date/time seemingly attached to my
> comment.  And yet I got a message from Uber saying they couldn't find the
> trip.  So I wrote again, repeating the info I'd already given them.  Then I
> got a response saying the price was good and they couldn't do anything about
> it and I wouldn't get a refund.  I wrote back saying I don't want a refund.
> I want them to tell the driver not to cancel a trip when he sees a service
> dog.  It's like they're not even reading what I'm saying. Grrrr.
> 
> Tracy
> 
> 
> 
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