[NAGDU] Uber response

[Star Gazer]

				They aren't, almost sounds like an AI
response. 

-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Tracy Carcione via NAGDU
Sent: Sunday, July 10, 2022 9:39 AM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
<nagdu at nfbnet.org>
Cc: Tracy Carcione <carcione at access.net>
Subject: [NAGDU] Uber response

I am not happy with Uber's response to my complaint about a driver
cancelling and driving off when he saw my dog.  

I put the trip date/time in my complaint, and I also chose the correct trip
on my way to the form, and I saw the date/time seemingly attached to my
comment.  And yet I got a message from Uber saying they couldn't find the
trip.  So I wrote again, repeating the info I'd already given them.  Then I
got a response saying the price was good and they couldn't do anything about
it and I wouldn't get a refund.  I wrote back saying I don't want a refund.
I want them to tell the driver not to cancel a trip when he sees a service
dog.  It's like they're not even reading what I'm saying. Grrrr.

Tracy

 

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