[NAGDU] Uber response

Tracy Carcione carcione at access.net
Mon Jul 11 17:45:51 UTC 2022


The final response I got was that they monitor "high cancellation rates" and
warn drivers about them. What are the odds of that driver finding another
service dog user to cancel on within the next few months?  Pretty darned
unlikely, I think.  So he gets away with it, and Uber totally doesn't even
understand the problem.  
You might be right; it's not a human responding. 
Tracy


-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Star Gazer via
NAGDU
Sent: Monday, July 11, 2022 11:31 AM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
Cc: Star Gazer; 'Tracy Carcione'
Subject: Re: [NAGDU] Uber response

				They aren't, almost sounds like an AI
response. 

-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Tracy Carcione via NAGDU
Sent: Sunday, July 10, 2022 9:39 AM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
<nagdu at nfbnet.org>
Cc: Tracy Carcione <carcione at access.net>
Subject: [NAGDU] Uber response

I am not happy with Uber's response to my complaint about a driver
cancelling and driving off when he saw my dog.  

I put the trip date/time in my complaint, and I also chose the correct trip
on my way to the form, and I saw the date/time seemingly attached to my
comment.  And yet I got a message from Uber saying they couldn't find the
trip.  So I wrote again, repeating the info I'd already given them.  Then I
got a response saying the price was good and they couldn't do anything about
it and I wouldn't get a refund.  I wrote back saying I don't want a refund.
I want them to tell the driver not to cancel a trip when he sees a service
dog.  It's like they're not even reading what I'm saying. Grrrr.

Tracy

 

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