[NAGDU] Uber response

[Debbie Malone]

Michael, I totally agree. It's time to take more serious action. And the
time is now.

On Mon, Jul 11, 2022, 2:06 PM Michael Hingson via NAGDU <nagdu at nfbnet.org>
wrote:

> The fact is that Uber does not take you nor any of us seriously. When will
> NAGDU and the NFB go after Uber as a company for violating the ADA? Time
> for
> settlements to go away. Uber already thinks so. We should strategize.
>
>
> Best Regards,
>
>
> Michael Hingson
>
> -----Original Message-----
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Tracy Carcione via
> NAGDU
> Sent: Monday, July 11, 2022 10:46 AM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> <nagdu at nfbnet.org>
> Cc: Tracy Carcione <carcione at access.net>
> Subject: Re: [NAGDU] Uber response
>
> The final response I got was that they monitor "high cancellation rates"
> and
> warn drivers about them. What are the odds of that driver finding another
> service dog user to cancel on within the next few months?  Pretty darned
> unlikely, I think.  So he gets away with it, and Uber totally doesn't even
> understand the problem.
> You might be right; it's not a human responding.
> Tracy
>
>
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Star Gazer via
> NAGDU
> Sent: Monday, July 11, 2022 11:31 AM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> Cc: Star Gazer; 'Tracy Carcione'
> Subject: Re: [NAGDU] Uber response
>
>                                 They aren't, almost sounds like an AI
> response.
>
> -----Original Message-----
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Tracy Carcione via
> NAGDU
> Sent: Sunday, July 10, 2022 9:39 AM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> <nagdu at nfbnet.org>
> Cc: Tracy Carcione <carcione at access.net>
> Subject: [NAGDU] Uber response
>
> I am not happy with Uber's response to my complaint about a driver
> cancelling and driving off when he saw my dog.
>
> I put the trip date/time in my complaint, and I also chose the correct trip
> on my way to the form, and I saw the date/time seemingly attached to my
> comment.  And yet I got a message from Uber saying they couldn't find the
> trip.  So I wrote again, repeating the info I'd already given them.  Then I
> got a response saying the price was good and they couldn't do anything
> about
> it and I wouldn't get a refund.  I wrote back saying I don't want a refund.
> I want them to tell the driver not to cancel a trip when he sees a service
> dog.  It's like they're not even reading what I'm saying. Grrrr.
>
> Tracy
>
>
>
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