[NAGDU] Uber response

[robert stigile]

So what are you proposing since a lawsuit did absolutely nothing!

Robert Stigile, Second Vice-President
National Federation of the Blind of California
President San Fernando Valley Chapter
818-381-9568


> On Jul 11, 2022, at 12:10 PM, Debbie Malone via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Michael, I totally agree. It's time to take more serious action. And the
> time is now.
> 
>> On Mon, Jul 11, 2022, 2:06 PM Michael Hingson via NAGDU <nagdu at nfbnet.org>
>> wrote:
>> 
>> The fact is that Uber does not take you nor any of us seriously. When will
>> NAGDU and the NFB go after Uber as a company for violating the ADA? Time
>> for
>> settlements to go away. Uber already thinks so. We should strategize.
>> 
>> 
>> Best Regards,
>> 
>> 
>> Michael Hingson
>> 
>> -----Original Message-----
>> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Tracy Carcione via
>> NAGDU
>> Sent: Monday, July 11, 2022 10:46 AM
>> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
>> <nagdu at nfbnet.org>
>> Cc: Tracy Carcione <carcione at access.net>
>> Subject: Re: [NAGDU] Uber response
>> 
>> The final response I got was that they monitor "high cancellation rates"
>> and
>> warn drivers about them. What are the odds of that driver finding another
>> service dog user to cancel on within the next few months?  Pretty darned
>> unlikely, I think.  So he gets away with it, and Uber totally doesn't even
>> understand the problem.
>> You might be right; it's not a human responding.
>> Tracy
>> 
>> 
>> -----Original Message-----
>> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Star Gazer via
>> NAGDU
>> Sent: Monday, July 11, 2022 11:31 AM
>> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
>> Cc: Star Gazer; 'Tracy Carcione'
>> Subject: Re: [NAGDU] Uber response
>> 
>>                                They aren't, almost sounds like an AI
>> response.
>> 
>> -----Original Message-----
>> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Tracy Carcione via
>> NAGDU
>> Sent: Sunday, July 10, 2022 9:39 AM
>> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
>> <nagdu at nfbnet.org>
>> Cc: Tracy Carcione <carcione at access.net>
>> Subject: [NAGDU] Uber response
>> 
>> I am not happy with Uber's response to my complaint about a driver
>> cancelling and driving off when he saw my dog.
>> 
>> I put the trip date/time in my complaint, and I also chose the correct trip
>> on my way to the form, and I saw the date/time seemingly attached to my
>> comment.  And yet I got a message from Uber saying they couldn't find the
>> trip.  So I wrote again, repeating the info I'd already given them.  Then I
>> got a response saying the price was good and they couldn't do anything
>> about
>> it and I wouldn't get a refund.  I wrote back saying I don't want a refund.
>> I want them to tell the driver not to cancel a trip when he sees a service
>> dog.  It's like they're not even reading what I'm saying. Grrrr.
>> 
>> Tracy
>> 
>> 
>> 
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>> 
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