[NAGDU] Uber response

[Debbie Malone]

Hey guys I had serious audio issues at both Magda meetings so I really
didn't hear what Tim was proposing. Anybody want a sunrise for me? I think
we should schedule a negative meeting very soon to see if nagged you and
nfb will do more. Then we can decide what happens from there. What do you
think?

On Mon, Jul 11, 2022, 3:39 PM Michael Hingson via NAGDU <nagdu at nfbnet.org>
wrote:

> Robert,
>
> The law suit did something. It simply wasn't that we made Uber's need to
> comply strong enough. What Tim discussed at the NAGDU meeting is a start,
> but we already did that. We need to not only pursue what Tim suggested, but
> we need to look at other possible options. Not going to discuss too much in
> public right now. If NAGDU leaders want to discuss then we can schedule
> time. There are options we can explore.
>
>
> Best Regards,
>
>
> Michael Hingson
>
> -----Original Message-----
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of robert stigile via
> NAGDU
> Sent: Monday, July 11, 2022 12:13 PM
> To: NAGDU Mailing List, the National Association of Guide Dog Users <
> nagdu at nfbnet.org>
> Cc: robert stigile <rstigile at gmail.com>
> Subject: Re: [NAGDU] Uber response
>
> So what are you proposing since a lawsuit did absolutely nothing!
>
> Robert Stigile, Second Vice-President
> National Federation of the Blind of California President San Fernando
> Valley Chapter
> 818-381-9568
>
>
> > On Jul 11, 2022, at 12:10 PM, Debbie Malone via NAGDU <nagdu at nfbnet.org>
> wrote:
> >
> > Michael, I totally agree. It's time to take more serious action. And
> > the time is now.
> >
> >> On Mon, Jul 11, 2022, 2:06 PM Michael Hingson via NAGDU
> >> <nagdu at nfbnet.org>
> >> wrote:
> >>
> >> The fact is that Uber does not take you nor any of us seriously. When
> >> will NAGDU and the NFB go after Uber as a company for violating the
> >> ADA? Time for settlements to go away. Uber already thinks so. We
> >> should strategize.
> >>
> >>
> >> Best Regards,
> >>
> >>
> >> Michael Hingson
> >>
> >> -----Original Message-----
> >> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Tracy Carcione
> >> via NAGDU
> >> Sent: Monday, July 11, 2022 10:46 AM
> >> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> >> <nagdu at nfbnet.org>
> >> Cc: Tracy Carcione <carcione at access.net>
> >> Subject: Re: [NAGDU] Uber response
> >>
> >> The final response I got was that they monitor "high cancellation rates"
> >> and
> >> warn drivers about them. What are the odds of that driver finding
> >> another service dog user to cancel on within the next few months?
> >> Pretty darned unlikely, I think.  So he gets away with it, and Uber
> >> totally doesn't even understand the problem.
> >> You might be right; it's not a human responding.
> >> Tracy
> >>
> >>
> >> -----Original Message-----
> >> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Star Gazer
> >> via NAGDU
> >> Sent: Monday, July 11, 2022 11:31 AM
> >> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> >> Cc: Star Gazer; 'Tracy Carcione'
> >> Subject: Re: [NAGDU] Uber response
> >>
> >>                                They aren't, almost sounds like an AI
> >> response.
> >>
> >> -----Original Message-----
> >> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Tracy Carcione
> >> via NAGDU
> >> Sent: Sunday, July 10, 2022 9:39 AM
> >> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> >> <nagdu at nfbnet.org>
> >> Cc: Tracy Carcione <carcione at access.net>
> >> Subject: [NAGDU] Uber response
> >>
> >> I am not happy with Uber's response to my complaint about a driver
> >> cancelling and driving off when he saw my dog.
> >>
> >> I put the trip date/time in my complaint, and I also chose the
> >> correct trip on my way to the form, and I saw the date/time seemingly
> >> attached to my comment.  And yet I got a message from Uber saying
> >> they couldn't find the trip.  So I wrote again, repeating the info
> >> I'd already given them.  Then I got a response saying the price was
> >> good and they couldn't do anything about it and I wouldn't get a
> >> refund.  I wrote back saying I don't want a refund.
> >> I want them to tell the driver not to cancel a trip when he sees a
> >> service dog.  It's like they're not even reading what I'm saying. Grrrr.
> >>
> >> Tracy
> >>
> >>
> >>
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