[NAGDU] the uber service dog line posted to this list is not correct.

[Tracy Carcione]

I'm sorry to read this, as reporting through the app was a complete waste of
effort last time I did it in the fall.  
I signed up for a seminar which is supposed to help us advocate for service
dogs with Uber.  I hope it's helpful. 
Tracy


-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Shane Popplestone
via NAGDU
Sent: Sunday, February 05, 2023 11:50 AM
To: oagdu at nfbnet.org; 'NAGDU Mailing List, the National Association of Guide
Dog Users'; NFB of Ohio Announcement and Discussion List
Cc: Shane Popplestone
Subject: [NAGDU] the uber service dog line posted to this list is not
correct.

Hello all,
Recently, the number, 1-833-715-8237 was posted to both of these lists 
as a dedicated uber service dog denial line.
In checking into this more thoroughly, this is incorrect and 
miss-leading information, as the number posted is simply another number 
directing you to the safety reporting hot line.
I was concerned because this information was not posted anywhere 
publicly by Uber in any of their public facing media, blog, news posts, 
twitter, etc.
I personally reached out to Uber and asked if this was a correct number 
for reporting such issues, and was informed that no, it was not. This 
was just another number for reaching the general safety issue reporting 
line and while service dog denials could be reported via this number, 
these issues should, for quicker resolution, still be reported via the 
appropriate section of the uber app for proper handling and not via the 
safety line unless the service dog issue was an actual safety issue, 
I.E. inside the car in route.
Thank you all.
Shane Popplestone
vice president of the Ohio Association of blind students
member of the Grater Akron Chapter
member of Ohio Association of Guide Dog users
spopplestone.nfb at gmail.com
The National Federation of the Blind knows that blindness is not the
characteristic that defines you or your future. Every day we raise the
expectations of blind people, because low expectations create obstacles
between blind people and our dreams. You can live the life you want;
blindness is not what holds you back.


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