[NAGDU] the uber service dog line posted to this list is not correct.

[rdgraves2007 at gmail.com]

HI Tracy and All,

I registered for the seminar as well. I am hoping I can learn some
strategies.

Sadly, the problem with Uber and Lyft weigh heavily into the decision or
possible decision of some guide dog users  as to whether or not to go back
for a successor dog. Some just decide not to deal with the frustration,
humiliation and uncertainty.

My guess is that there just isn't any real penalty for the drivers who are
breaking the law. Assuming a complaint is taken seriously by the
services--which is questionable as well--I think the driver may get a gentle
reminder of the law or maybe even a stern talking to. However, I doubt very
seriously that there is any danger of them losing their jobs or being
suspended as a driver of the service.

Diane Graves



-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Tracy Carcione via NAGDU
Sent: Sunday, February 5, 2023 2:47 PM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
<nagdu at nfbnet.org>
Cc: Tracy Carcione <carcione at access.net>
Subject: Re: [NAGDU] the uber service dog line posted to this list is not
correct.

I'm sorry to read this, as reporting through the app was a complete waste of
effort last time I did it in the fall.  
I signed up for a seminar which is supposed to help us advocate for service
dogs with Uber.  I hope it's helpful. 
Tracy


-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Shane Popplestone
via NAGDU
Sent: Sunday, February 05, 2023 11:50 AM
To: oagdu at nfbnet.org; 'NAGDU Mailing List, the National Association of Guide
Dog Users'; NFB of Ohio Announcement and Discussion List
Cc: Shane Popplestone
Subject: [NAGDU] the uber service dog line posted to this list is not
correct.

Hello all,
Recently, the number, 1-833-715-8237 was posted to both of these lists as a
dedicated uber service dog denial line.
In checking into this more thoroughly, this is incorrect and miss-leading
information, as the number posted is simply another number directing you to
the safety reporting hot line.
I was concerned because this information was not posted anywhere publicly by
Uber in any of their public facing media, blog, news posts, twitter, etc.
I personally reached out to Uber and asked if this was a correct number for
reporting such issues, and was informed that no, it was not. This was just
another number for reaching the general safety issue reporting line and
while service dog denials could be reported via this number, these issues
should, for quicker resolution, still be reported via the appropriate
section of the uber app for proper handling and not via the safety line
unless the service dog issue was an actual safety issue, I.E. inside the car
in route.
Thank you all.
Shane Popplestone
vice president of the Ohio Association of blind students member of the
Grater Akron Chapter member of Ohio Association of Guide Dog users
spopplestone.nfb at gmail.com The National Federation of the Blind knows that
blindness is not the characteristic that defines you or your future. Every
day we raise the expectations of blind people, because low expectations
create obstacles between blind people and our dreams. You can live the life
you want; blindness is not what holds you back.


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