[NAGDU] Adding a service dog to an international trip

[Tracy Carcione]

Right, I've been there before.  But I read it again just now, and it seems
to say that some yahoo at the "accessibility" desk has to add my animal.  I
have gone to the trip details and tried to add him myself, but there's no
option to do so. I gather you have not had these issues.  They want me to
feel special.

I spoke to Melisa Allman, the advocacy person at TSE, and, along with other
advice, she told me that sometimes that link just doesn't show up, and
someone has to argue with United until they add the dog.  But I guess I have
to wait until I have my passport until they might even think of doing that,
though, as I've said before, I get different answers from different agents.
The very least the airlines could do is train people is this nonsense.
Tracy


-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Bryan Gearry via
NAGDU
Sent: Sunday, February 26, 2023 12:33 PM
To: Tracy Carcione via NAGDU
Cc: Bryan Gearry
Subject: Re: [NAGDU] Adding a service dog to an international trip

I just went on United's web site. There is a link to attach the DOT 
forms. As a precaution, I always carry a hard copy of these 
forms....just in case. Here is the link to the page which has the forms 
and tells you how to attach them to your ticket: 
https://www.united.com/ual/en/us/fly/travel/special-needs/disabilities/assis
tance-animals.html

On 2/26/2023 8:17 AM, Tracy Carcione via NAGDU wrote:
> Thanks Bryan.
> No, we're not going into Northern Ireland, which makes things less
complicated.  But Ireland requires the pet passport.
> I filled out the DOT forms, but United has no way for me to add a service
animal to my trip and upload the forms.  One person at their disability desk
said I'd be able to do that after I show them I have the passport.  Another
said to just show up with the forms at the airport, which would be my very
last choice.
> When were you able to upload your DOT forms to your Netherlands trip?
Maybe it's different for you, since you previously took a US trip, so they
already have the forms?
>
> I'm sorry to hear going to Hawaii is more complicated than going to the
EU.  We'd like to go some time.
>
> It's nice to hear another international traveler's experience.
> Tracy
>
>
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Bryan Gearry
via NAGDU
> Sent: Sunday, February 26, 2023 11:54 AM
> To: Tracy Carcione via NAGDU
> Cc: Bryan Gearry
> Subject: Re: [NAGDU] Adding a service dog to an international trip
>
> Tracy, next week I'm traveling to the Netherlands from Alaska with my
> Guide Dog. The big question is....are you staying in Ireland or visiting
> Norther Ireland (UK)?  Big difference. You probably can't go to Norther
> Ireland (UK) as it is a non EU country. I have never needed a pet
> passport for any of my Guide Dogs. I think that has something to do with
> import/export issues. You do have to have a USDA (federal) vet sign off.
> There are requirements for that.. As far as DOT, there are 2 forms. One
> that the dog is identified ,make sure the chip is for international and
> the other form says the animal will behave on the plane, no
> barking,biting, peeing, and pooping. United might have their own travel
> documents however. United should have a link on their web site that
> takes you to those forms. I just came back from Hawaii and it is much
> more complicated to travel there than the EU. Good luck. Have a great
> trip.  Bryan
>
> On 2/24/2023 9:41 AM, Tracy Carcione via NAGDU wrote:
>> I got some help from TSE about how to add my dog to my trip with United
to
>> Ireland.  I followed all the steps, but there is no option to add an
animal,
>> at least not yet.  I have spoken to United disability services, who have
>> given me 2 answers about adding my dog, both of which seemed to say that,
at
>> best, I can't add Igloo until I get his passport, which may or may not be
>> within the 2-day window for adding a service dog to a trip.
>>
>> So far as I'm concerned, the passport and the DOT forms have no
>> relationship, but United imagines they do.
>>
>> This is a problem that didn't exist before these stupid DOT forms.
>>
>> Tracy
>>
>>    
>>
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