[NAGDU] Rideshare Issues

[Cindy Ray]

Cindy Lou Ray
Sent from my iPhone

> On Jul 23, 2023, at 2:57 PM, Charlene Ota via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Why should you even have to report that you have a service animal. Taxi or
> van, they can't deny you,this is all getting so ridiculous.  Isn't it an ADA
> violation to deny you because of your service animal on paratransit or taxi?
> 
> -----Original Message-----
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Margo Downey via NAGDU
> Sent: Sunday, July 23, 2023 2:37 PM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> <nagdu at nfbnet.org>
> Cc: Margo Downey <margo.downey at roadrunner.com>
> Subject: Re: [NAGDU] Rideshare Issues
> 
> Tina, how frustrating and so needless! You did what you needed to do. Yes,
> you made a mistake, however, it was a simple mistake that could have been
> corrected easily. And the airport. And touch screens. How frustrating!
> Hopefully, your future trips will be more positive.
> 
> Margo and Tami
> 
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of judotina48kg---
> via NAGDU
> Sent: Sunday, July 23, 2023 11:45 AM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> Cc: judotina48kg at gmail.com
> Subject: [NAGDU] Rideshare Issues
> 
> Good Morning: 
> Yesterday, Saturday July, 22,2023 I booked a rideshare trip (Paratransit).
> While filling out all of the pertinent information I inadvertently missed
> checking the Service Animal box. It wasn't until this morning that I
> realized that I didn't check that box. 
> 
> I called the Paratransit Customer Line and spoke to a gentleman and verified
> if I in fact did not have a Service Dog on my information sheet. We then
> discussed the situation and he put me on a brief hold while he spoke to the
> Dispatcher. After waiting on hold for approx. 
> 5-10 minutes, the gentleman reconnects with me and informs me that the
> Dispatcher wasn't able to add the Service Dog because my mode of
> transportation is a taxi. I asked if they could send me a van and he put me
> on hold once again for about 5 minutes. Once we reconnected again, he
> informed me that I would have to speak to after hours customer service. I
> was transferred there just to hear the office was closed.  So as a result, I
> canceled my rides online only to find that it did not cancel. However, the
> gentleman did mention that canceling online could be difficult, and I didn't
> question being that I was dealing with a possible denial due to my Service
> Dog was not attached to my information.  I called the reservation line and
> explained the situation and the woman on the line was able to cancel my
> trips. 
> 
> It's either the touch screen or the check box or both that is becoming a
> major pain in the a$$ I feel like I'm living in a bubble with the law of
> physics turned upside down being that I was stopped at the MSP airport on
> March 12, 2023 and asked for a hard copy of my DOT forms and now the above
> mentioned.  
> Frustrating and aggravation to say the least.  
> 
> Respectfully submitted By Tina Thomas
> Email: tina.thomas90044 at gmail.com    
> 
> 
> 
> 
> 
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> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/cindyray%40gmail.com Charlene, they are asking us to say that we have a dog service animal, a guy dog/service animal with us in order to document the fact that you probably got refuse for that reason. It’s only for the balance of time that Hass to be spent on resolving this issue it’s not something we would ordinarily have to do.