[NAGDU] Rideshare Issues

[Cindy Ray]

Charlene, please disregard my last message. I didn’t know what I was talking about, or at least what you were talking about. I’m sorry I bet it into a conversation I didn’t get. Thanks.

Cindy Lou Ray
Sent from my iPhone

> On Jul 23, 2023, at 2:57 PM, Charlene Ota via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Why should you even have to report that you have a service animal. Taxi or
> van, they can't deny you,this is all getting so ridiculous.  Isn't it an ADA
> violation to deny you because of your service animal on paratransit or taxi?
> 
> -----Original Message-----
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Margo Downey via NAGDU
> Sent: Sunday, July 23, 2023 2:37 PM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> <nagdu at nfbnet.org>
> Cc: Margo Downey <margo.downey at roadrunner.com>
> Subject: Re: [NAGDU] Rideshare Issues
> 
> Tina, how frustrating and so needless! You did what you needed to do. Yes,
> you made a mistake, however, it was a simple mistake that could have been
> corrected easily. And the airport. And touch screens. How frustrating!
> Hopefully, your future trips will be more positive.
> 
> Margo and Tami
> 
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of judotina48kg---
> via NAGDU
> Sent: Sunday, July 23, 2023 11:45 AM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> Cc: judotina48kg at gmail.com
> Subject: [NAGDU] Rideshare Issues
> 
> Good Morning: 
> Yesterday, Saturday July, 22,2023 I booked a rideshare trip (Paratransit).
> While filling out all of the pertinent information I inadvertently missed
> checking the Service Animal box. It wasn't until this morning that I
> realized that I didn't check that box. 
> 
> I called the Paratransit Customer Line and spoke to a gentleman and verified
> if I in fact did not have a Service Dog on my information sheet. We then
> discussed the situation and he put me on a brief hold while he spoke to the
> Dispatcher. After waiting on hold for approx. 
> 5-10 minutes, the gentleman reconnects with me and informs me that the
> Dispatcher wasn't able to add the Service Dog because my mode of
> transportation is a taxi. I asked if they could send me a van and he put me
> on hold once again for about 5 minutes. Once we reconnected again, he
> informed me that I would have to speak to after hours customer service. I
> was transferred there just to hear the office was closed.  So as a result, I
> canceled my rides online only to find that it did not cancel. However, the
> gentleman did mention that canceling online could be difficult, and I didn't
> question being that I was dealing with a possible denial due to my Service
> Dog was not attached to my information.  I called the reservation line and
> explained the situation and the woman on the line was able to cancel my
> trips. 
> 
> It's either the touch screen or the check box or both that is becoming a
> major pain in the a$$ I feel like I'm living in a bubble with the law of
> physics turned upside down being that I was stopped at the MSP airport on
> March 12, 2023 and asked for a hard copy of my DOT forms and now the above
> mentioned.  
> Frustrating and aggravation to say the least.  
> 
> Respectfully submitted By Tina Thomas
> Email: tina.thomas90044 at gmail.com    
> 
> 
> 
> 
> 
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