[NAGDU] car rental question

[Debbie Malone]

I would go on the company's website and find your accessibility policies. I
rented a car one time in my name. Because I paid for it but the driver for
me. The company refused to allow me to do it. But then when we went on the
website. We found that it is allowed under their own policy. Oftentimes the
local people do not know the national policies.

On Tue, Nov 7, 2023, 5:27 PM Paula Jordan via NAGDU <nagdu at nfbnet.org>
wrote:

> Hi all.  I've just run into a situation and am wondering if anyone else has
> had this problem and if so, how it was solved.  During my recent trip my
> son
> rented a car from Avis for us using my credit card with my permission.
> They
> have a no pets policy, but we had to take Charlie to the airport to get us
> back home.  We explained to the woman who took the car back that Charlie is
> a guide dog and she got to meet him.She seemed to understand and said not
> to
> worry.  I just got a letter stating that we were being charged $250 since
> there was dog hair in the car.  I had a shirt on Charlie to minimize the
> hair and he was in the very back of the car behind the seats.  Has anyone
> had any similar experience and any thoughts on how to resolve it are
> appreciated.  Since our son's name was on the rental agreement they
> wouldn't
> talk to me.    Do we have any recourse?
>
> Thanks for reading this rather long post.
>
> God bless!
>
> Paula and the pups
>
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