[NAGDU] car rental question

[Deanna Lewis]

Hi Paula,
For what it’s worth, I have not encountered this particular problem; thank goodness. But, the last time we needed to rent a car, I did so with my credit card. They would not allow me to pay for the vehicle because I was not the driver. And the person who was the driver did not have a credit card. That was with Enterprise fairly recently. 
For your situation, I would recommend calling their headquarters and ask them to remove the charge. If that doesn’t work, I guess the next step is filing a dispute with Avis. Since they won’t talk to you, I assume your son will have to do this.
I’m sorry you had to encounter this, as it’s always something that I worry about too. 
Keep us posted. 

Deanna

> On Nov 7, 2023, at 5:27 PM, Paula Jordan via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Hi all.  I've just run into a situation and am wondering if anyone else has
> had this problem and if so, how it was solved.  During my recent trip my son
> rented a car from Avis for us using my credit card with my permission.  They
> have a no pets policy, but we had to take Charlie to the airport to get us
> back home.  We explained to the woman who took the car back that Charlie is
> a guide dog and she got to meet him.She seemed to understand and said not to
> worry.  I just got a letter stating that we were being charged $250 since
> there was dog hair in the car.  I had a shirt on Charlie to minimize the
> hair and he was in the very back of the car behind the seats.  Has anyone
> had any similar experience and any thoughts on how to resolve it are
> appreciated.  Since our son's name was on the rental agreement they wouldn't
> talk to me.    Do we have any recourse?
> 
> Thanks for reading this rather long post.
> 
> God bless!
> 
> Paula and the pups
> 
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