[NAGDU] Uber denial

[Raul Gallegos - NAGDU]

Melissa and others, we have created an advocacy page on our website which gives further information specifically about rideshare denials and filling out the forms when flying. www.nagdu.org/advocacy

--
Raul Gallegos / President
National Association of Guide Dog Users
346.439.7444 | RGallegos at nagdu.org
https://www.nagdu.org

Sep 13, 2023 8:21:52 AM Melissa Allman <MAllman at seeingeye.org>:

> Hi Raul. I was unaware of this email address before, so thanks for providing it to Tracy and others.
> 
> -----Original Message-----
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Raul Gallegos - NAGDU via NAGDU
> Sent: Wednesday, September 13, 2023 8:54 AM
> To: NAGDU Mailing List, the National Association of Guide Dog Users <nagdu at nfbnet.org>
> Cc: Raul Gallegos - NAGDU <rgallegos at nagdu.org>; carcione at access.net
> Subject: Re: [NAGDU] Uber denial
> 
> Hello tracy, I am sorry that this has happened. After you go through the complaint process with uber, please also send an email to Uber-feedback at nagdu.org  and report the complaint process. That email is not to Lodge the complaint itself, but merely the process of how your experience went with filing the complaint and their resolution to it.
> 
> --
> Raul Gallegos / President
> National Association of Guide Dog Users
> 346.439.7444 | RGallegos at nagdu.org
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> 
> Sep 13, 2023 7:49:50 AM Tracy Carcione via NAGDU <nagdu at nfbnet.org>:
> 
>> I just had 2 Uber drivers refuse to take me because of my dog, and I
>> had to cancel the appointment I was going to.  Luckily it's not urgent.
>> 
>> I reported the problem to the Uber safety line.  I'll go fill out the
>> NFB survey, too.
>> 
>> Tracy
>> 
>> 
>> 
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