[NAGDU] My concerns regarding the DOT service animal forms

[Melissa Allman]

Hi Elizabeth. Yes, this remains frustrating to put it mildly. Would you be willing to share which airline you are dealing with, as they all handle this differently unfortunately?

-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Elizabeth Campbell via NAGDU
Sent: Wednesday, September 13, 2023 12:44 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users <nagdu at nfbnet.org>; TXAGDU List <txagdu at nfbtx.org>; jpare at nfb.org
Cc: Elizabeth Campbell <batescampbell at gmail.com>
Subject: [NAGDU] My concerns regarding the DOT service animal forms

Good morning all,
I am writing to let you know about a frustrating experience I'm having with a task that should be simple, which is to complete the required U.S.
Department of Transportation form for traveling with our service animals.
I am taking a couple of flights on a different airline as I usually fly American which allows us to complete a form once a year and simply enter a service animal ID number when booking our travel.
However, as has been said previously in town hall discussions and other meetings, we don't have that option when flying other airlines.
Today, I tried completing the form, but I kept getting a popup window, even with the latest version of Adobe and the latest version of JAWS for Windows which prevented me from finishing the task.
I even called Aira  and talked to an agent who tried to help me via the Microsoft Quick Assist app, but she ran into the same roadblocks.

I believe we have accessibility issues on two fronts including completing the DOT form using software that is preventing us from completing tasks because of a popup that won't go away unless one reboots the computer.
Then, we seem to have an issue with Adobe itself.
It's my understanding that we should be able to complete the accessible PDF without jumping through hoops.
Now, I will need to email the form to one of my work colleagues who has Adobe in hopes that he can help me finish the form.

Thanks all for reading. I know that I am preaching to the choir so to speak, but this convoluted and unjust requirement for us who have already paid for our airline travel must stop. We should not be penalized just because we choose to utilize our service animals to further our independence.
--
Elizabeth Campbell
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