[NAGDU] My concerns regarding the DOT service animal forms

[Elizabeth Campbell]

Good morning all,
I am writing to let you know about a frustrating experience I'm having
with a task that should be simple, which is to complete the required U.S.
Department of Transportation form for traveling with our service animals.
I am taking a couple of flights on a different airline as I usually fly
American which allows us to complete a form once a year and simply enter a
service animal ID number when booking our travel.
However, as has been said previously in town hall discussions and other
meetings, we don't have that option when flying other airlines.
Today, I tried completing the form, but I kept getting a popup window, even
with the latest version of Adobe and the latest version of JAWS for Windows
which prevented me from finishing the task.
I even called Aira  and talked to an agent who tried to help me via the
Microsoft Quick Assist app, but she ran into the same roadblocks.

I believe we have accessibility issues on two fronts including completing
the DOT form using software that is preventing us from completing tasks
because of a popup that won't go away unless one reboots the computer.
Then, we seem to have an issue with Adobe itself.
It's my understanding that we should be able to complete the accessible PDF
without jumping through hoops.
Now, I will need to email the form to one of my work colleagues who has
Adobe in hopes that he can help me finish the form.

Thanks all for reading. I know that I am preaching to the choir so
to speak, but this convoluted and unjust requirement for us who have
already paid for our airline travel must stop. We should not be penalized
just because we choose to utilize our service animals to further our
independence.
-- 
Elizabeth Campbell