[NAGDU] Uber Pet refusal

[Cindy Ray]

Since Rickey is not a guide, I used Lyft pet. They had just started their pet service. We ordered the ride, and it was to be here in seven minutes. Rickey was all tucked up in Bob’s coat. I felt secure in the knowledge that since we were using pet and Rickey wasn’t even posing as a guide, all was well, not so. The driver saw Rickey’s head sticking out of Bob’s coat and yelled, “Don’t bring that dog in here!”
We said we had ordered pet, but he would have none of it. We had to wait an additional 17 minutes.

Cindy Lou Ray
Sent from my iPhone

> On Dec 20, 2024, at 6:12 PM, Tracy Carcione via NAGDU <nagdu at nfbnet.org> wrote:
> 
> I still need to take my retired guide to the vet, of course.  I ask for an
> Uber pet, but Uber sometimes sends something else and I get a refusal, like
> today, and then I have to hunt around in Help until I find "driver refused
> my ride" to get a refund of the cancellation fee.  Very annoying.  
> 
> If someone has the email for the Uber accessibility person, I'll tell her
> about it.  
> 
> 
> 
> My other retired dogs would work for a little while, if I asked them to, so
> they could be service dogs, but Krokus retired because he really didn't want
> to work anymore.  If I ask him to, he refuses to move.  So Uber pet is our
> only option.
> 
> Tracy
> 
> 
> 
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