[NAGDU] Uber Pet refusal

[carcione at access.net]

I agree.  In a major, cosmopolitan city like San Francisco, it should be easy to find someone to make a decent translation to any language you want.  Heck, I know I could find translators for a few languages in my own Jersey neighborhood.  And I'm not a big, rich company.  I wonder if Uber left it up to some doofus AI or something like that.
Tracy


-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Christina Moore via NAGDU
Sent: Tuesday, December 24, 2024 10:49 AM
To: NAGDU Mailing List, the National Association of Guide Dog Users <nagdu at nfbnet.org>
Cc: Christina Moore <moorechristina107 at gmail.com>
Subject: Re: [NAGDU] Uber Pet refusal

Hi Tracy,

I hope this is fixed soon. This should not be happening in the first place.
Christina

On Tue, Dec 24, 2024 at 7:28 AM Tracy Carcione via NAGDU <nagdu at nfbnet.org>
wrote:

> I reached out to Uber support with the feedback email Al provided, and 
> got an answer.  Brianna from the accessibility team found out from 
> another team that there are issues with translation on the driver app, 
> so drivers who don't speak English opt in to Uber Pet without really 
> understanding what it is.  That explains a lot.  Hopefully they're 
> working on fixing their translations and explanations, which is what I 
> really wanted.  But they also gave me a nice credit for my trouble.
>
> Tracy
>
>
>
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