[NAGDU] Delta Service Animal Form

[Bryan Gearry]

Mike, I just got done flying a couple of trips with Delta. One of the 
tricks I have found is to call their accessibility desk. The agents are 
very empathetic about helping you out. I'm not defending Delta but have 
learned some "tricks". I'm telling you this as my last trip was a 
nightmare with them. Delta had all my information associated with my 
ticket, but agent at check in insisted in seeing a hard copy of the DOT 
forms. Caused quite a stir. The counter agent was very naive about 
traveling with a Guide Dog. What the accessibility people tell me is 
that once you have filled out the form, it is valid on all trips until 
rabies expire. I think that holds true for most airlines. Even though 
Alaska Air uses a 3rd party, they say the same thing. No need to fill 
out the form on every trip till rabies expire. Because of this incident, 
I now keep a hard copy of the filled out DOT form with me when I travel. 
If you need Delta's accessibility desk phone, e-mail me direct and I 
will send it to you.

On 1/8/2024 1:30 PM, Melissa Allman via NAGDU wrote:
> Hi Mike. I don’t fly Delta either just because it doesn’t make sense for me but I have to say I agree with you based on what I’ve seen of their process and are constituents who fly Delta it does seem to not be intuitive at all. You could consider filing a complaint with the department of transportation. Just a thought.
> I fly United regularly and their process is very manageable.
>
> MelissaSent from my iPhone
>
>> On Jan 8, 2024, at 5:20 PM, Michael Forzano via NAGDU <nagdu at nfbnet.org> wrote:
>>
>> Hi All,
>>
>> I've flown just about every major airline with my dog since the new
>> regulations took effect and no process has been more difficult than
>> Delta's. I actually flew Delta back in October on a flight booked less than
>> 48 hours in advance, and no one even asked me about the form. This time
>> there is more notice and I just spent over half an hour trying to figure
>> out their process. The accessibility service request form was difficult to
>> find, the form itself required a lot of extra information on top of the DOT
>> form not to mention having accessibility issues with dropdowns and the file
>> upload button. While trying to use the airport selection dropdown, the form
>> actually allowed me to submit without all the fields being filled in
>> requiring me to start the whole thing over again.
>>
>> Have others had similar experiences? I actually wonder if they are out of
>> compliance with the regulations given they require a 5-step form to be
>> filled out on top of the DOT form.
>>
>> Honestly I won't fly Delta regularly given I'd have to do this much work
>> every time. At least American, JetBlue and Alaska provide a service animal
>> ID that can be reused across flights. I don't remember United's process
>> being this complicated either.
>>
>> Thanks,
>> Mike
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