[NAGDU] Delta Service Animal Form

[Melissa Allman]

Hi Mike. I don’t fly Delta either just because it doesn’t make sense for me but I have to say I agree with you based on what I’ve seen of their process and are constituents who fly Delta it does seem to not be intuitive at all. You could consider filing a complaint with the department of transportation. Just a thought.
I fly United regularly and their process is very manageable.

MelissaSent from my iPhone

> On Jan 8, 2024, at 5:20 PM, Michael Forzano via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Hi All,
> 
> I've flown just about every major airline with my dog since the new
> regulations took effect and no process has been more difficult than
> Delta's. I actually flew Delta back in October on a flight booked less than
> 48 hours in advance, and no one even asked me about the form. This time
> there is more notice and I just spent over half an hour trying to figure
> out their process. The accessibility service request form was difficult to
> find, the form itself required a lot of extra information on top of the DOT
> form not to mention having accessibility issues with dropdowns and the file
> upload button. While trying to use the airport selection dropdown, the form
> actually allowed me to submit without all the fields being filled in
> requiring me to start the whole thing over again.
> 
> Have others had similar experiences? I actually wonder if they are out of
> compliance with the regulations given they require a 5-step form to be
> filled out on top of the DOT form.
> 
> Honestly I won't fly Delta regularly given I'd have to do this much work
> every time. At least American, JetBlue and Alaska provide a service animal
> ID that can be reused across flights. I don't remember United's process
> being this complicated either.
> 
> Thanks,
> Mike
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