[NAGDU] A different Uber problem

[Raul Gallegos - NAGDU]

Hello. I am sorry that this has happened. My recommendation is that you should also write an email to uber-feedback at nagdu.org and share the experience with the complaint and resolution process. This email is not for the complaint itself, but for feedback about the complaint that you filed with Uber and how they resolved it. The email is seen by our lawyer and board member, Al Elia, and by our Uber contacts. In terms of the PayPal dispute that you mentioned filing, it has been my experience from others that I know, when they dispute charges that Uber has done on their account, they have been taken off the Uber platform itself because of those charge disputes. I am not saying to do it or not do it, but just sharing information about what I have heard has happened to others.

--
Raul Gallegos / President
National Association of Guide Dog Users
346.439.7444 | RGallegos at nagdu.org
https://www.nagdu.org

Jun 12, 2024 11:04:49 AM Tracy Carcione via NAGDU <nagdu at nfbnet.org>:

> I took a trip with Uber this morning.  The driver said I should have taken
> Uber Pet, which he said was for pets and service dogs.  I argued and he took
> me, but, when I got home, he'd charged me a cleaning fee, making my trip
> cost 3 times what it should have.
> 
> I reported this all to Uber, and they said "based on my communication with
> the driver, the cleaning fee is staying on." 
> 
> My dog is clean.  He gets groomed every day.  He got in the car and lay
> quietly on the floor.  There was no mess. 
> 
> I am deeply annoyed.
> 
> We're opening a dispute of the charge with PayPal, to see if that does any
> good.
> 
> Tracy
> 
> 
> 
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