[NAGDU] A different Uber problem

[Melissa Allman]

Tracy I would also ask Uber why the cleaning fee was charged, because the conversation part makes no sense as you know, and ask for pictures to support the charge which I suspect they don't have. I hope you file this one with DOJ.

-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Tracy Carcione via NAGDU
Sent: Wednesday, June 12, 2024 12:04 PM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users' <nagdu at nfbnet.org>
Cc: carcione at access.net
Subject: [NAGDU] A different Uber problem

I took a trip with Uber this morning.  The driver said I should have taken Uber Pet, which he said was for pets and service dogs.  I argued and he took me, but, when I got home, he'd charged me a cleaning fee, making my trip cost 3 times what it should have. 

I reported this all to Uber, and they said "based on my communication with the driver, the cleaning fee is staying on."  

My dog is clean.  He gets groomed every day.  He got in the car and lay quietly on the floor.  There was no mess.  

I am deeply annoyed.

We're opening a dispute of the charge with PayPal, to see if that does any good.

Tracy

 

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