[NAGDU] A different Uber problem

[Leslie Hamric]

Lately I've been taking Lyft because they don't have the Uber pet and that's avoiding the confusion. To my knowledge, I don't think drivers are supposed to insist that you take Uber Uber pet because it is not specifically for service dogs. It's a choice. And it's also four bucks more. Also to my knowledge, I believe it's illegal for them to charge a cleaning fee unless the dog did something really major. But that might be a one to double check with our attorneys on the list.
Leslie Hamric
Cello and Braille Music Teacher

> On Jun 12, 2024, at 11:05 AM, Tracy Carcione via NAGDU <nagdu at nfbnet.org> wrote:
> 
> I took a trip with Uber this morning.  The driver said I should have taken
> Uber Pet, which he said was for pets and service dogs.  I argued and he took
> me, but, when I got home, he'd charged me a cleaning fee, making my trip
> cost 3 times what it should have.
> 
> I reported this all to Uber, and they said "based on my communication with
> the driver, the cleaning fee is staying on."  
> 
> My dog is clean.  He gets groomed every day.  He got in the car and lay
> quietly on the floor.  There was no mess.  
> 
> I am deeply annoyed.
> 
> We're opening a dispute of the charge with PayPal, to see if that does any
> good.
> 
> Tracy
> 
> 
> 
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