[NAGDU] A different Uber problem

[kevan nfbco.org]

I’m so sorry this is happening to you guys. I’ve been very very fortunate. Here in Colorado Springs I’ve never been charged any kind of extra fee. We do get turned down from time to time. I would say once, or twice a year for the past decade. I know that it’s much much much worse in Denver metro. When I am working in Denver, I’m often turned down about 20% of the time. But never been charged a cleaning fee. It just all makes our lives so much more complicated to have to fight and fight and advocate, and ask for review and arbitrate. All my goodness.

At Your Service,
Kevan Worley

> On Jun 12, 2024, at 10:04 AM, Tracy Carcione via NAGDU <nagdu at nfbnet.org> wrote:
> 
> I took a trip with Uber this morning.  The driver said I should have taken
> Uber Pet, which he said was for pets and service dogs.  I argued and he took
> me, but, when I got home, he'd charged me a cleaning fee, making my trip
> cost 3 times what it should have. 
> 
> I reported this all to Uber, and they said "based on my communication with
> the driver, the cleaning fee is staying on."  
> 
> My dog is clean.  He gets groomed every day.  He got in the car and lay
> quietly on the floor.  There was no mess.  
> 
> I am deeply annoyed.
> 
> We're opening a dispute of the charge with PayPal, to see if that does any
> good.
> 
> Tracy
> 
> 
> 
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