[NAGDU] A different Uber problem

[Suzette May]

Hi Tracy,

Beyond the cleaning fee dismissal, this driver needs to be educated on
service dogs not being required to take Uber Pet.
I experience Lyft denials about 1 in 3 times.  I don't even bother with
Uber although in my area, many drivers drive for both companies to earn
enough money each day. I have missed so many important things dealing with
denials that I hire people to drive for me independent of Uber and Lyft as
much as possible.

*Suzette May*
*PS139.13 at gmail.com <PS139.13 at gmail.com>*
*512-564-0152*





On Wed, Jun 12, 2024 at 11:04 AM Tracy Carcione via NAGDU <nagdu at nfbnet.org>
wrote:

> I took a trip with Uber this morning.  The driver said I should have taken
> Uber Pet, which he said was for pets and service dogs.  I argued and he
> took
> me, but, when I got home, he'd charged me a cleaning fee, making my trip
> cost 3 times what it should have.
>
> I reported this all to Uber, and they said "based on my communication with
> the driver, the cleaning fee is staying on."
>
> My dog is clean.  He gets groomed every day.  He got in the car and lay
> quietly on the floor.  There was no mess.
>
> I am deeply annoyed.
>
> We're opening a dispute of the charge with PayPal, to see if that does any
> good.
>
> Tracy
>
>
>
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