[NAGDU] A different Uber problem
Buddy Brannan
buddy at brannan.name
Wed Jun 12 18:56:50 UTC 2024
Also, do point out the part of their policy that says that we won’t be charged a cleaning fee for hair:
Cleaning fees
Riders will be refunded any cleaning fees charged for shedding by their service animals.
A rider will not be charged for the first or second reported mess involving a service animal’s bodily fluids or hair. A rider can be charged for the third reported mess involving a service animal’s bodily fluids or hair. The rider may contest that such a mess occurred by responding to the fee notification email to notify customer support. If a rider contests the cleaning fee, Uber will make a reasonable good faith effort to determine whether a mess occurred.
<https://accessibility.uber.com/service-animal-policy/>
I’m not sure what constitutes merely “shedding” vs. “mess” when it comes to hair. I think that needs particular clarification, but focus certainly on the first part of the statement.
--
Buddy Brannan, KB5ELV, WRVB670 - Erie, PA
Email: buddy at brannan.name
Mobile: (814) 431-0962
> On Jun 12, 2024, at 1:10 PM, Melissa Allman via NAGDU <nagdu at nfbnet.org> wrote:
>
> Tracy I would also ask Uber why the cleaning fee was charged, because the conversation part makes no sense as you know, and ask for pictures to support the charge which I suspect they don't have. I hope you file this one with DOJ.
>
> -----Original Message-----
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Tracy Carcione via NAGDU
> Sent: Wednesday, June 12, 2024 12:04 PM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users' <nagdu at nfbnet.org>
> Cc: carcione at access.net
> Subject: [NAGDU] A different Uber problem
>
> I took a trip with Uber this morning. The driver said I should have taken Uber Pet, which he said was for pets and service dogs. I argued and he took me, but, when I got home, he'd charged me a cleaning fee, making my trip cost 3 times what it should have.
>
> I reported this all to Uber, and they said "based on my communication with the driver, the cleaning fee is staying on."
>
> My dog is clean. He gets groomed every day. He got in the car and lay quietly on the floor. There was no mess.
>
> I am deeply annoyed.
>
> We're opening a dispute of the charge with PayPal, to see if that does any good.
>
> Tracy
>
>
>
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