[NAGDU] A different Uber problem

[carcione at access.net]

I suspect it was what PayPal said to them, but I'll never know.
Though Raul says some people have been kicked off Uber for bringing a dispute against them.  Oy.

Robert, I'm really surprised to hear you get so many denials.  Somehow I thought California was better than that.  
Isn't GDB only an hour away from Uber HQ?  Aren't there lots and lots of dog users in CA?  Picturing 50 dog users standing in front of Uber yelling "shame!"  It's a nice picture, though perhaps fantasy.

Should we be bugging our representatives that Uber needs better regulation?
Tracy

strong laws

-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Leslie Hamric via NAGDU
Sent: Wednesday, June 12, 2024 2:26 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users <nagdu at nfbnet.org>
Cc: Leslie Hamric <lhamric930 at comcast.net>; carcione at access.net
Subject: Re: [NAGDU] A different Uber problem

Glad to hear it. I don't know what you said to them but it obviously got their attention. Great job!
Leslie Hamric
Cello and Braille Music Teacher

> On Jun 12, 2024, at 12:38 PM, Tracy Carcione via NAGDU <nagdu at nfbnet.org> wrote:
> 
> I am happy to say that, after I replied to Uber's message saying they weren't going to do bubkiss, saying again that my service dog is clean and that I shouldn't be charged a cleaning fee for having him with me, they refunded the cleaning fee.  I wish I could rescind my tip as well, but I'm glad to get back the fee that shouldn't have been charged in the first place.
> Tracy
> 
> 
> -----Original Message-----
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Leslie Hamric via 
> NAGDU
> Sent: Wednesday, June 12, 2024 1:18 PM
> To: NAGDU Mailing List, the National Association of Guide Dog Users 
> <nagdu at nfbnet.org>
> Cc: Leslie Hamric <lhamric930 at comcast.net>; carcione at access.net
> Subject: Re: [NAGDU] A different Uber problem
> 
> Lately I've been taking Lyft because they don't have the Uber pet and that's avoiding the confusion. To my knowledge, I don't think drivers are supposed to insist that you take Uber Uber pet because it is not specifically for service dogs. It's a choice. And it's also four bucks more. Also to my knowledge, I believe it's illegal for them to charge a cleaning fee unless the dog did something really major. But that might be a one to double check with our attorneys on the list.
> Leslie Hamric
> Cello and Braille Music Teacher
> 
>> On Jun 12, 2024, at 11:05 AM, Tracy Carcione via NAGDU <nagdu at nfbnet.org> wrote:
>> 
>> I took a trip with Uber this morning.  The driver said I should have 
>> taken Uber Pet, which he said was for pets and service dogs.  I 
>> argued and he took me, but, when I got home, he'd charged me a 
>> cleaning fee, making my trip cost 3 times what it should have.
>> 
>> I reported this all to Uber, and they said "based on my communication 
>> with the driver, the cleaning fee is staying on."
>> 
>> My dog is clean.  He gets groomed every day.  He got in the car and 
>> lay quietly on the floor.  There was no mess.
>> 
>> I am deeply annoyed.
>> 
>> We're opening a dispute of the charge with PayPal, to see if that 
>> does any good.
>> 
>> Tracy
>> 
>> 
>> 
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