[NAGDU] A different Uber problem

[robert stigile]

Wow, I think I will move to Colorado.
I get canceled on usually at least every other time I request Uber or Lyft and when I do it usually two or three drivers at a time back to back that cancel on me. I'm not been charged cleaning a long time, I guess one thing however, the cancellations are frustrating because it's hard to gauge when you should request an Uber or Lyft knowing that you're probably gonna have at least one or two cancellations before you get an actual driver. 
Robert Stigile, Second Vice-President
National Federation of the Blind of California
President San Fernando Valley Chapter
818-381-9568
Kn6uvd

> On Jun 12, 2024, at 11:28 AM, Leslie Hamric via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Glad to hear it. I don't know what you said to them but it obviously got their attention. Great job!
> Leslie Hamric
> Cello and Braille Music Teacher
> 
>> On Jun 12, 2024, at 12:38 PM, Tracy Carcione via NAGDU <nagdu at nfbnet.org> wrote:
>> 
>> I am happy to say that, after I replied to Uber's message saying they weren't going to do bubkiss, saying again that my service dog is clean and that I shouldn't be charged a cleaning fee for having him with me, they refunded the cleaning fee.  I wish I could rescind my tip as well, but I'm glad to get back the fee that shouldn't have been charged in the first place.
>> Tracy
>> 
>> 
>> -----Original Message-----
>> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Leslie Hamric via NAGDU
>> Sent: Wednesday, June 12, 2024 1:18 PM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users <nagdu at nfbnet.org>
>> Cc: Leslie Hamric <lhamric930 at comcast.net>; carcione at access.net
>> Subject: Re: [NAGDU] A different Uber problem
>> 
>> Lately I've been taking Lyft because they don't have the Uber pet and that's avoiding the confusion. To my knowledge, I don't think drivers are supposed to insist that you take Uber Uber pet because it is not specifically for service dogs. It's a choice. And it's also four bucks more. Also to my knowledge, I believe it's illegal for them to charge a cleaning fee unless the dog did something really major. But that might be a one to double check with our attorneys on the list.
>> Leslie Hamric
>> Cello and Braille Music Teacher
>> 
>>>> On Jun 12, 2024, at 11:05 AM, Tracy Carcione via NAGDU <nagdu at nfbnet.org> wrote:
>>> 
>>> I took a trip with Uber this morning.  The driver said I should have
>>> taken Uber Pet, which he said was for pets and service dogs.  I argued
>>> and he took me, but, when I got home, he'd charged me a cleaning fee,
>>> making my trip cost 3 times what it should have.
>>> 
>>> I reported this all to Uber, and they said "based on my communication
>>> with the driver, the cleaning fee is staying on."
>>> 
>>> My dog is clean.  He gets groomed every day.  He got in the car and
>>> lay quietly on the floor.  There was no mess.
>>> 
>>> I am deeply annoyed.
>>> 
>>> We're opening a dispute of the charge with PayPal, to see if that does
>>> any good.
>>> 
>>> Tracy
>>> 
>>> 
>>> 
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>> 
>> 
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> 
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