[NAGDU] Rideshare denials

[Vanessa Lowery]

I have a question. To give an example, let's say that I have selected Uber and have messaged the driver stating that I will be traveling with a service dog and will be placing a towel on the floor of the vehicle before the dog enters. You continue to wait as the countdown for the drivers arrival continues. The driver gets two or three minutes out, and then the next thing you know, You've been switched to another ride. But before that happens, you've gotten a text response back from the driver that just says, "OK.". You assume that the OK means that the driver has no issues with the presence of the service dog. But then, you are suddenly switched to another driver. Is that considered a denial? And if not, at a minimum, should we go to the tracking link that the NFB has and report that. And if so, what is it categorized to be? I have had that happen a few times lately. 
Vanessa and the zoo  
Sent from my iPhone

> On May 2, 2024, at 7:21 AM, Debbie Malone via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Hi all,
> Is NFB still collecting data regarding Uber andLyft service animal denials?
> If so where do we report the incidents? Thanks.
> 
> --
> *Debbie Malone*
> 
> *National Federation of the Blind of Massachusetts*
> 
> *Affiliate Second Vice President*
> 
> *At-Large Chapter President*
> 
> *National Federation of the Blind, National Writers Division Vice President*
> *InclusionEducation.com <https://inclusioneducation.com/>*
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