[NAGDU] Rideshare denials

Thu May 2 15:50:40 UTC 2024

Thank you. Will do.

On Thu, May 2, 2024, 11:07 AM Melissa Allman via NAGDU <nagdu at nfbnet.org>
wrote:

> Thanks Raul for refreshing everybody's recollection on this. The more we
> do the better.
>
> -----Original Message-----
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Raul Gallegos - NAGDU
> via NAGDU
> Sent: Thursday, May 2, 2024 10:53 AM
> To: NAGDU Mailing List, the National Association of Guide Dog Users <
> nagdu at nfbnet.org>
> Cc: Raul Gallegos - NAGDU <rgallegos at nagdu.org>
> Subject: Re: [NAGDU] Rideshare denials
>
> Hello debbie. Thank you for asking. Yes, we are definitely still
> collecting information. To report any denial on any platform, please visit
> this link.
> https://us-west-2.protection.sophos.com?d=nfb.org&u=aHR0cHM6Ly9uZmIub3JnL3JpZGVzaGFyZQ==&i=NjI1ZDgxMTcwOTJkZmIxMTY4Yjg5YmVj&t=YnlqZkMzRXB5QStYeVU2UzZocDYvUXFIcitnVEJDQU1rd1ZIalZ3V2N1QT0=&h=b732b4e17799470685bacf98e0728cf2&s=AVNPUEhUT0NFTkNSWVBUSVbhg2ccKTTmDzPWPipY7ki5gHWxWWA-XVK0a7HioI1KmA
> Now, for Uber specifically, we recommend that you go through the complaint
> process using their app. Then, after you finish going through that process,
> we highly encourage you to email your experience with the complaint
> process, including how much time it took to resolve or not resolve, what
> was Uber's response, etc, to this email address, uber-feedback at nagdu.org.
> please note that this email address is to submit your feedback concerning
> the complaint process, not to file the complaint itself.
> Last, many people also choose to file a complaint with the department of
> justice. For information on rideshare denials and filing, please visit this
> link,
> https://us-west-2.protection.sophos.com?d=nagdu.org&u=aHR0cHM6Ly9uYWdkdS5vcmcvYWR2b2NhY3k=&i=NjI1ZDgxMTcwOTJkZmIxMTY4Yjg5YmVj&t=N1JvL0kvUkJKTGFXNTg5NHhtQ3MvMlFROHlSbnJEakpiREVFYmZ1VVlsWT0=&h=b732b4e17799470685bacf98e0728cf2&s=AVNPUEhUT0NFTkNSWVBUSVbhg2ccKTTmDzPWPipY7ki5gHWxWWA-XVK0a7HioI1KmA
> Please encourage other guide dog users as well to file reports,
> experiences, and complaints. The more we do this, the more it will help.
>
> --
> Raul Gallegos / President
> National Association of Guide Dog Users
> 346.439.7444 | RGallegos at nagdu.org
>
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>
> May 2, 2024 6:21:59 AM Debbie Malone via NAGDU <nagdu at nfbnet.org>:
>
> > Hi all,
> > Is NFB still collecting data regarding Uber andLyft service animal
> denials?
> > If so where do we report the incidents? Thanks.
> >
> > --
> > *Debbie Malone*
> >
> > *National Federation of the Blind of Massachusetts*
> >
> > *Affiliate Second Vice President*
> >
> > *At-Large Chapter President*
> >
> > *National Federation of the Blind, National Writers Division Vice
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