[NAGDU] Rideshare denials

Thu May 2 21:44:05 UTC 2024

A while back, visiting a small town, I called an Uber, and I included in my message to the driver that I am blind and I have a service dog guide dog.  Maybe 15 minutes later, my driver cancelled and I got another driver, who turned out to be great, even though I had to wait longer.  I wasn't sure what happened, since it was a while after I sent my message, so I didn't report it.  A real grey area.
If Uber actually implements this service dog tag, I think I'll do it.  At least then I'll know there will be an investigation, without me having to guess what happened.
Tracy

-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Vanessa Lowery via NAGDU
Sent: Thursday, May 2, 2024 2:13 PM
To: Raul Gallegos - NAGDU <rgallegos at nagdu.org>
Cc: Vanessa Lowery <val4dogs at gmail.com>; NAGDU Mailing List, the National Association of Guide Dog Users <nagdu at nfbnet.org>
Subject: Re: [NAGDU] Rideshare denials

Would I report it to Uber or LYFT even though it's not an actual in person denial, or would I just document it on the tracking platform that NAGDU has? It's kind of a gray area since you haven't been outright denied, but your wait time has now increased. That's where the rub is. To me, it's a denial. Others would counter that argument by stating that you gave the driver information, and based on that information, the driver opted not to show up.

Vanessa and the zoo
Sent from my iPhone

> On May 2, 2024, at 1:33 PM, Raul Gallegos - NAGDU <rgallegos at nagdu.org> wrote:
> 
> Hello Vanessa. While there is no direct evidence that you have been denied, I personally would still report it as such, especially if you have voluntarily sent the driver a text that identifies you as a blind person traveling with a guide dog.
> I hope this helps.
> 
> --
> Raul Gallegos, President
> National Association of Guide Dog Users
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> -----Original Message-----
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Vanessa Lowery via 
> NAGDU
> Sent: Thursday, May 2, 2024 12:22 PM
> To: NAGDU Mailing List, the National Association of Guide Dog Users 
> <nagdu at nfbnet.org>
> Cc: Vanessa Lowery <val4dogs at gmail.com>
> Subject: Re: [NAGDU] Rideshare denials
> 
> I have a question. To give an example, let's say that I have selected Uber and have messaged the driver stating that I will be traveling with a service dog and will be placing a towel on the floor of the vehicle before the dog enters. You continue to wait as the countdown for the drivers arrival continues. The driver gets two or three minutes out, and then the next thing you know, You've been switched to another ride. But before that happens, you've gotten a text response back from the driver that just says, "OK.". You assume that the OK means that the driver has no issues with the presence of the service dog. But then, you are suddenly switched to another driver. Is that considered a denial? And if not, at a minimum, should we go to the tracking link that the NFB has and report that. And if so, what is it categorized to be? I have had that happen a few times lately.
> Vanessa and the zoo
> Sent from my iPhone
> 
>> On May 2, 2024, at 7:21 AM, Debbie Malone via NAGDU <nagdu at nfbnet.org> wrote:
>> 
>> Hi all,
>> Is NFB still collecting data regarding Uber andLyft service animal denials?
>> If so where do we report the incidents? Thanks.
>> 
>> --
>> *Debbie Malone*
>> 
>> *National Federation of the Blind of Massachusetts*
>> 
>> *Affiliate Second Vice President*
>> 
>> *At-Large Chapter President*
>> 
>> *National Federation of the Blind, National Writers Division Vice
>> President* *InclusionEducation.com <https://inclusioneducation.com/>*
>> Amazon Author Page <https://www.amazon.com/~/e/B07RVCRR5R>
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