[NAGDU] Rideshare denials

[Suzette May]

What Lyft told me is that if you message the driver that you have a guide
dog or the driver is close enough to see that you have a guide dog and the
ride is canceled at any point after that, it is considered a service dog
denial. So I report those.  I also screenshot my text message when it says
the driver has seen the message, along with the driver information screen
as soon as possible. I also report it on the NFB form and the DOJ form
every time.  If I can, I start videoing when the driver is one minute away.
I'm averaging about 1 in 3 guide dog denials.  I've had several that were
blatant, to my face denials. That was before I started videoing.

*Suzette May*
*PS139.13 at gmail.com <PS139.13 at gmail.com>*
*512-564-0152*





On Thu, May 2, 2024 at 12:34 PM Raul Gallegos - NAGDU via NAGDU <
nagdu at nfbnet.org> wrote:

> Hello Vanessa. While there is no direct evidence that you have been
> denied, I personally would still report it as such, especially if you have
> voluntarily sent the driver a text that identifies you as a blind person
> traveling with a guide dog.
> I hope this helps.
>
> --
> Raul Gallegos, President
> National Association of Guide Dog Users
> (346) 439-7444 • rgallegos at nagdu.org
> www.nfb.org • www.nagdu.org
> Subscribe to the NAGDU public calendar
> Facebook Group • Email list • Mastodon
> “You can live the life you want. Blindness is not what holds you back.”
>
> -----Original Message-----
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Vanessa Lowery via
> NAGDU
> Sent: Thursday, May 2, 2024 12:22 PM
> To: NAGDU Mailing List, the National Association of Guide Dog Users <
> nagdu at nfbnet.org>
> Cc: Vanessa Lowery <val4dogs at gmail.com>
> Subject: Re: [NAGDU] Rideshare denials
>
> I have a question. To give an example, let's say that I have selected Uber
> and have messaged the driver stating that I will be traveling with a
> service dog and will be placing a towel on the floor of the vehicle before
> the dog enters. You continue to wait as the countdown for the drivers
> arrival continues. The driver gets two or three minutes out, and then the
> next thing you know, You've been switched to another ride. But before that
> happens, you've gotten a text response back from the driver that just says,
> "OK.". You assume that the OK means that the driver has no issues with the
> presence of the service dog. But then, you are suddenly switched to another
> driver. Is that considered a denial? And if not, at a minimum, should we go
> to the tracking link that the NFB has and report that. And if so, what is
> it categorized to be? I have had that happen a few times lately.
> Vanessa and the zoo
> Sent from my iPhone
>
> > On May 2, 2024, at 7:21 AM, Debbie Malone via NAGDU <nagdu at nfbnet.org>
> wrote:
> >
> > Hi all,
> > Is NFB still collecting data regarding Uber andLyft service animal
> denials?
> > If so where do we report the incidents? Thanks.
> >
> > --
> > *Debbie Malone*
> >
> > *National Federation of the Blind of Massachusetts*
> >
> > *Affiliate Second Vice President*
> >
> > *At-Large Chapter President*
> >
> > *National Federation of the Blind, National Writers Division Vice
> > President* *InclusionEducation.com <https://inclusioneducation.com/>*
> > Amazon Author Page <https://www.amazon.com/~/e/B07RVCRR5R>
> >
> > *Sent with Right Inbox
> > <https://www.rightinbox.com/?utm_source=signature>*
> > _______________________________________________
> > NAGDU mailing list
> > NAGDU at nfbnet.org
> > http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
> > To unsubscribe, change your list options or get your account info for
> NAGDU:
> > http://nfbnet.org/mailman/options/nagdu_nfbnet.org/val4dogs%40gmail.co
> > m
>
> _______________________________________________
> NAGDU mailing list
> NAGDU at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> NAGDU:
> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/rgallegos%40nagdu.org
>
>
> _______________________________________________
> NAGDU mailing list
> NAGDU at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> NAGDU:
> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/ps139.13%40gmail.com
>