[NAGDU] Rideshare denials

[Julie A. Orozco]

Hi Vanessa,

I have been between dogs for two and a half years now, and I can count on one hand the number of times I've had drivers switched on me while I'm waiting for an Uber or Lyft ride. When I was working my previous dog, Bill, I had it happen regularly in this area. I don't believe they had to cancel for other reasons anymore; I've dealt with driver nonsense too much out here to buy it. 

I also agree that allowing Uber/Lyft to investigate is the right way to go. Sadly, these companies don't seem to want to reprimand the drivers, so if the driver didn't actually deny you, they will probably not be removed from the platform. 

Hope that helps,

Julie


-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Vanessa Lowery via NAGDU
Sent: Thursday, May 2, 2024 1:22 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users <nagdu at nfbnet.org>
Cc: Vanessa Lowery <val4dogs at gmail.com>
Subject: Re: [NAGDU] Rideshare denials

I have a question. To give an example, let's say that I have selected Uber and have messaged the driver stating that I will be traveling with a service dog and will be placing a towel on the floor of the vehicle before the dog enters. You continue to wait as the countdown for the drivers arrival continues. The driver gets two or three minutes out, and then the next thing you know, You've been switched to another ride. But before that happens, you've gotten a text response back from the driver that just says, "OK.". You assume that the OK means that the driver has no issues with the presence of the service dog. But then, you are suddenly switched to another driver. Is that considered a denial? And if not, at a minimum, should we go to the tracking link that the NFB has and report that. And if so, what is it categorized to be? I have had that happen a few times lately. 
Vanessa and the zoo
Sent from my iPhone

> On May 2, 2024, at 7:21 AM, Debbie Malone via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Hi all,
> Is NFB still collecting data regarding Uber andLyft service animal denials?
> If so where do we report the incidents? Thanks.
> 
> --
> *Debbie Malone*
> 
> *National Federation of the Blind of Massachusetts*
> 
> *Affiliate Second Vice President*
> 
> *At-Large Chapter President*
> 
> *National Federation of the Blind, National Writers Division Vice 
> President* *InclusionEducation.com <https://inclusioneducation.com/>*
> Amazon Author Page <https://www.amazon.com/~/e/B07RVCRR5R>
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