[NAGDU] Rideshare denials

Sat May 4 18:22:29 UTC 2024

>From my experiences, the drivers can use whatever excuse they want.
However, when they drive by and then cancel the ride it is a pretty good
indication they are cancelling because of the dog. I am quite cynical as
well. When in doubt, I would recommend filing a complaint with Uber/Lyft
and then put the details on the NFB site as well. The more data, the
better.

My local paratransit has a contract with Uber and Lyft and they  were
trying to get me a ride because allo the regular drivers were busy. They
told the prospective drivers that I had a service dog and NO driver would
take me. I am too through with the denials...5 in the last week and a half.

*Sent with Right Inbox <https://www.rightinbox.com/?utm_source=signature>*

On Fri, May 3, 2024 at 2:23 PM Julie A. Orozco via NAGDU <nagdu at nfbnet.org>
wrote:

> Hi Vanessa,
>
> I have been between dogs for two and a half years now, and I can count on
> one hand the number of times I've had drivers switched on me while I'm
> waiting for an Uber or Lyft ride. When I was working my previous dog, Bill,
> I had it happen regularly in this area. I don't believe they had to cancel
> for other reasons anymore; I've dealt with driver nonsense too much out
> here to buy it.
>
> I also agree that allowing Uber/Lyft to investigate is the right way to
> go. Sadly, these companies don't seem to want to reprimand the drivers, so
> if the driver didn't actually deny you, they will probably not be removed
> from the platform.
>
> Hope that helps,
>
> Julie
>
>
> -----Original Message-----
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Vanessa Lowery via
> NAGDU
> Sent: Thursday, May 2, 2024 1:22 PM
> To: NAGDU Mailing List, the National Association of Guide Dog Users <
> nagdu at nfbnet.org>
> Cc: Vanessa Lowery <val4dogs at gmail.com>
> Subject: Re: [NAGDU] Rideshare denials
>
> I have a question. To give an example, let's say that I have selected Uber
> and have messaged the driver stating that I will be traveling with a
> service dog and will be placing a towel on the floor of the vehicle before
> the dog enters. You continue to wait as the countdown for the drivers
> arrival continues. The driver gets two or three minutes out, and then the
> next thing you know, You've been switched to another ride. But before that
> happens, you've gotten a text response back from the driver that just says,
> "OK.". You assume that the OK means that the driver has no issues with the
> presence of the service dog. But then, you are suddenly switched to another
> driver. Is that considered a denial? And if not, at a minimum, should we go
> to the tracking link that the NFB has and report that. And if so, what is
> it categorized to be? I have had that happen a few times lately.
> Vanessa and the zoo
> Sent from my iPhone
>
> > On May 2, 2024, at 7:21 AM, Debbie Malone via NAGDU <nagdu at nfbnet.org>
> wrote:
> >
> > Hi all,
> > Is NFB still collecting data regarding Uber andLyft service animal
> denials?
> > If so where do we report the incidents? Thanks.
> >
> > --
> > *Debbie Malone*
> >
> > *National Federation of the Blind of Massachusetts*
> >
> > *Affiliate Second Vice President*
> >
> > *At-Large Chapter President*
> >
> > *National Federation of the Blind, National Writers Division Vice
> > President* *InclusionEducation.com <https://inclusioneducation.com/>*
> > Amazon Author Page <https://www.amazon.com/~/e/B07RVCRR5R>
> >
> > *Sent with Right Inbox
> > <https://www.rightinbox.com/?utm_source=signature>*
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-- 
*Debbie Malone*

*National Federation of the Blind of Massachusetts*

*Affiliate Second Vice President*

*At-Large Chapter President*

*National Federation of the Blind, National Writers Division Vice President*
*InclusionEducation.com <https://inclusioneducation.com/>*
Amazon Author Page <https://www.amazon.com/~/e/B07RVCRR5R>