[NAGDU] Rideshare denials

Sun May 5 11:31:15 UTC 2024

I do the same thing. I report to Uber, NFB, and our RTA (MBTA/the
RIDE)since many of my rides are contracted through them. I am going out to
the DOJ complaints in the next day or so. Any advice?

I am so outraged that even those contracted rides are denied. The other day
the paratransit service didn't have enough vans to take me on my scheduled
trip. The tried to get me an Uber but were refused by every driver. They
were telling the drivers that I had a service dog and allowed each driver
to deny the ride. They had to delay a regular van driver's lunch to take me
to my appointment. I am so outraged that I am looking into a protest at the
state house and/or media coverage. I am too through.

*Sent with Right Inbox <https://www.rightinbox.com/?utm_source=signature>*

On Sat, May 4, 2024 at 4:14 PM Suzette May via NAGDU <nagdu at nfbnet.org>
wrote:

> What Lyft told me is that if you message the driver that you have a guide
> dog or the driver is close enough to see that you have a guide dog and the
> ride is canceled at any point after that, it is considered a service dog
> denial. So I report those.  I also screenshot my text message when it says
> the driver has seen the message, along with the driver information screen
> as soon as possible. I also report it on the NFB form and the DOJ form
> every time.  If I can, I start videoing when the driver is one minute away.
> I'm averaging about 1 in 3 guide dog denials.  I've had several that were
> blatant, to my face denials. That was before I started videoing.
>
> *Suzette May*
> *PS139.13 at gmail.com <PS139.13 at gmail.com>*
> *512-564-0152*
>
>
>
>
>
> On Thu, May 2, 2024 at 12:34 PM Raul Gallegos - NAGDU via NAGDU <
> nagdu at nfbnet.org> wrote:
>
> > Hello Vanessa. While there is no direct evidence that you have been
> > denied, I personally would still report it as such, especially if you
> have
> > voluntarily sent the driver a text that identifies you as a blind person
> > traveling with a guide dog.
> > I hope this helps.
> >
> > --
> > Raul Gallegos, President
> > National Association of Guide Dog Users
> > (346) 439-7444 • rgallegos at nagdu.org
> > www.nfb.org • www.nagdu.org
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> > “You can live the life you want. Blindness is not what holds you back.”
> >
> > -----Original Message-----
> > From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Vanessa Lowery via
> > NAGDU
> > Sent: Thursday, May 2, 2024 12:22 PM
> > To: NAGDU Mailing List, the National Association of Guide Dog Users <
> > nagdu at nfbnet.org>
> > Cc: Vanessa Lowery <val4dogs at gmail.com>
> > Subject: Re: [NAGDU] Rideshare denials
> >
> > I have a question. To give an example, let's say that I have selected
> Uber
> > and have messaged the driver stating that I will be traveling with a
> > service dog and will be placing a towel on the floor of the vehicle
> before
> > the dog enters. You continue to wait as the countdown for the drivers
> > arrival continues. The driver gets two or three minutes out, and then the
> > next thing you know, You've been switched to another ride. But before
> that
> > happens, you've gotten a text response back from the driver that just
> says,
> > "OK.". You assume that the OK means that the driver has no issues with
> the
> > presence of the service dog. But then, you are suddenly switched to
> another
> > driver. Is that considered a denial? And if not, at a minimum, should we
> go
> > to the tracking link that the NFB has and report that. And if so, what is
> > it categorized to be? I have had that happen a few times lately.
> > Vanessa and the zoo
> > Sent from my iPhone
> >
> > > On May 2, 2024, at 7:21 AM, Debbie Malone via NAGDU <nagdu at nfbnet.org>
> > wrote:
> > >
> > > Hi all,
> > > Is NFB still collecting data regarding Uber andLyft service animal
> > denials?
> > > If so where do we report the incidents? Thanks.
> > >
> > > --
> > > *Debbie Malone*
> > >
> > > *National Federation of the Blind of Massachusetts*
> > >
> > > *Affiliate Second Vice President*
> > >
> > > *At-Large Chapter President*
> > >
> > > *National Federation of the Blind, National Writers Division Vice
> > > President* *InclusionEducation.com <https://inclusioneducation.com/>*
> > > Amazon Author Page <https://www.amazon.com/~/e/B07RVCRR5R>
> > >
> > > *Sent with Right Inbox
> > > <https://www.rightinbox.com/?utm_source=signature>*
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-- 
*Debbie Malone*

*National Federation of the Blind of Massachusetts*

*Affiliate Second Vice President*

*At-Large Chapter President*

*National Federation of the Blind, National Writers Division Vice President*
*InclusionEducation.com <https://inclusioneducation.com/>*
Amazon Author Page <https://www.amazon.com/~/e/B07RVCRR5R>