[NFB-Conventions] Make iPhone app stop switching from speaker to earpiece

[Sabra Ewing]

I am having a problem with the zoom app. I am using voiceover on the iPhone. I have the raised awake setting turned off, and it doesn't do this on any other app. I have it set up to play through the speaker so that I can listen and also hear voiceover. I do not want to wear earphones all day because that hurts my ears. But everything is fine and it is playing through the speaker, but then when I touch the screen to look at the participants list, or to do anything else, or even if I just stretch And get my hand too close to the phone, it starts going through the earpiece. Then I'm having to wait until the people stop talking because I can barely hear voice over, so I have to listen as carefully as possible to try to get to speaker because it won't go back. The worst part is that even when I leave the app I still can't hear voice over. Sometimes I can only hear bits and pieces, so I had to shut zoom and then come back because I couldn't get it back to speaker because I couldn't hear voice over well enough. Having to get the earphones connected to Bluetooth and go through all of that isn't very good when I just want it to stay on speaker. So why won't it stay on speaker? Why does it keep leaving speaker whenever I put my hand up to the phone? It's like I'm at a meeting, and then I just want to see what message someone sent me really fast, and then Bam, it's going through the earpiece again. So what can I do? What other setting do I need to change or why is it doing this? It's like, if I put it on speaker, I want to stay on speaker. If I wanted to listen to it through the earpiece, then I would've said so. But I pressed speaker because I wanted to hear it through the speaker. I did not press speaker because I want to hear it through the earpiece. And no, I do not put the phone up to my ear. I can have the phone laying down flat and I just go to touch the screen. Or even if I just pick up the phone to move from the bed to the couch. There it goes again.

Sabra Ewing