[NFB-DB] Warning concerning iPhone 12 models and MFi supported hearing aids and CI processors

[Michael Forzano]

Yes, I have Cochlear N7's.

- Mike

On Sun, Nov 15, 2020 at 6:36 PM Scott Davert <scottdavert at gmail.com> wrote:

> Thank you for the info, Mike! I'm sorry this issue has impacted you. I
> hope you have braille to offset the issue to some extent. I've been able to
> confirm so far that it effects ReSound and Oticon hearing aids as well as
> Cochlear America's CI's. Do you have Cochlear America or another brand? I'm
> trying to do the work Apple didn't.
>
> Thank you again for the email!
> Scott Davert
>
> Sent from my iPhone
>
> On Nov 15, 2020, at 6:17 PM, Michael Forzano <michaeldforzano at gmail.com>
> wrote:
>
> Can confirm this is an issue on my new iPhone 12 Mini, both intermittent
> static and audio cutting in/out on one CI processor. I have bilateral CI's
> and the interrupted audio only seems to occur when streaming to both
> processors.
>
> Unfortunate that this got through Apple's QA process and that it took them
> so long to get the word out. I had already planned to give my old phone to
> someone, so am stuck dealing with this until it is fixed.
>
> - Mike
>
> On Sun, Nov 15, 2020 at 2:01 AM Scott Davert via NFB-DB <nfb-db at nfbnet.org>
> wrote:
>
>>  Hi all.
>>
>> In case you have not received this yet, Apple, in the below linked
>> Support Page, confirms that some hearing aid models will have trouble on
>> ALL iPhone 12 series devices. A friend with an iPhone 12, I do not have one
>> to test with, said that the latest beta of iOS, version 14.3 has not
>> resolved the issues for him and his Oticon hearing aids. Anyway, here's the
>> support document from Apple, which will hopefully get updated as it's
>> useless right now, not even including the potential models that would
>> encounter the issue. My advice, if you or you have a consumer that relies
>> on MFi support for hearing audio, would be not to purchase an iPhone 12
>> series model until there is either a fix or we have more details.
>>
>>
>> Fyi,
>>
>> Scott
>>
>>
>> https://support.apple.com/en-us/HT211953
>>
>> If your Made for iPhone hearing device has sound quality issues when
>> connected to an iPhone 12 modelYou might hear unexpected noise from some
>> Made for iPhone hearing devices.
>>
>> When your Made for iPhone hearing device
>> <https://support.apple.com/kb/HT210386> is connected to your iPhone 12,
>> iPhone 12 mini, iPhone 12 Pro, or iPhone 12 Pro Max, you might notice:
>>
>>    - Loud static
>>    - Interrupted or intermittent audio
>>    - Garbled audio
>>
>> Make sure that you're using the latest version of iOS
>> <http://support.apple.com/kb/HT4623>.
>>
>> Apple is aware of this issue and will provide a fix in a future software
>> update.
>>
>>
>>
>>
>> FYI,
>> Scott
>>
>> Sent from my iPhone
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>
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