[NFB-DB] Warning concerning iPhone 12 models and MFi supported hearing aids and CI processors

[Scott Davert]

Thanks Mike! Apparently this is also effecting some Bluetooth speakers. I'm hoping 14.3 produces a fix.

Take care,
Scott


Sent from my iPhone

> On Nov 15, 2020, at 6:43 PM, Michael Forzano <michaeldforzano at gmail.com> wrote:
> 
> Yes, I have Cochlear N7's.
> 
> - Mike
> 
>> On Sun, Nov 15, 2020 at 6:36 PM Scott Davert <scottdavert at gmail.com> wrote:
>> Thank you for the info, Mike! I'm sorry this issue has impacted you. I hope you have braille to offset the issue to some extent. I've been able to confirm so far that it effects ReSound and Oticon hearing aids as well as Cochlear America's CI's. Do you have Cochlear America or another brand? I'm trying to do the work Apple didn't.
>> 
>> Thank you again for the email!
>> Scott Davert
>> 
>> Sent from my iPhone
>> 
>>> On Nov 15, 2020, at 6:17 PM, Michael Forzano <michaeldforzano at gmail.com> wrote:
>>> 
>>> Can confirm this is an issue on my new iPhone 12 Mini, both intermittent static and audio cutting in/out on one CI processor. I have bilateral CI's and the interrupted audio only seems to occur when streaming to both processors.
>>> 
>>> Unfortunate that this got through Apple's QA process and that it took them so long to get the word out. I had already planned to give my old phone to someone, so am stuck dealing with this until it is fixed.
>>> 
>>> - Mike
>>> 
>>>> On Sun, Nov 15, 2020 at 2:01 AM Scott Davert via NFB-DB <nfb-db at nfbnet.org> wrote:
>>>>  Hi all.
>>>> In case you have not received this yet, Apple, in the below linked Support Page, confirms that some hearing aid models will have trouble on ALL iPhone 12 series devices. A friend with an iPhone 12, I do not have one to test with, said that the latest beta of iOS, version 14.3 has not resolved the issues for him and his Oticon hearing aids. Anyway, here's the support document from Apple, which will hopefully get updated as it's useless right now, not even including the potential models that would encounter the issue. My advice, if you or you have a consumer that relies on MFi support for hearing audio, would be not to purchase an iPhone 12 series model until there is either a fix or we have more details.
>>>> 
>>>> 
>>>> 
>>>> Fyi,
>>>> 
>>>> Scott
>>>> 
>>>>  
>>>> 
>>>> https://support.apple.com/en-us/HT211953
>>>> 
>>>> If your Made for iPhone hearing device has sound quality issues when connected to an iPhone 12 model
>>>> 
>>>> You might hear unexpected noise from some Made for iPhone hearing devices.
>>>> 
>>>> When your Made for iPhone hearing device is connected to your iPhone 12, iPhone 12 mini, iPhone 12 Pro, or iPhone 12 Pro Max, you might notice:
>>>> 
>>>> Loud static
>>>> Interrupted or intermittent audio
>>>> Garbled audio
>>>> Make sure that you're using the latest version of iOS.
>>>> 
>>>> Apple is aware of this issue and will provide a fix in a future software update.
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> FYI,
>>>> Scott
>>>> 
>>>> Sent from my iPhone
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