[NFB-DB] Warning concerning iPhone 12 models and MFi supported hearing aids and CI processors

[Michael Forzano]

Wow, well that ought to get the issue more attention then.

Running 14.3 public beta and no improvement as of yet.

- Mike

On Sun, Nov 15, 2020 at 8:24 PM Scott Davert <scottdavert at gmail.com> wrote:

> Thanks Mike! Apparently this is also effecting some Bluetooth speakers.
> I'm hoping 14.3 produces a fix.
>
> Take care,
> Scott
>
>
> Sent from my iPhone
>
> On Nov 15, 2020, at 6:43 PM, Michael Forzano <michaeldforzano at gmail.com>
> wrote:
>
> Yes, I have Cochlear N7's.
>
> - Mike
>
> On Sun, Nov 15, 2020 at 6:36 PM Scott Davert <scottdavert at gmail.com>
> wrote:
>
>> Thank you for the info, Mike! I'm sorry this issue has impacted you. I
>> hope you have braille to offset the issue to some extent. I've been able to
>> confirm so far that it effects ReSound and Oticon hearing aids as well as
>> Cochlear America's CI's. Do you have Cochlear America or another brand? I'm
>> trying to do the work Apple didn't.
>>
>> Thank you again for the email!
>> Scott Davert
>>
>> Sent from my iPhone
>>
>> On Nov 15, 2020, at 6:17 PM, Michael Forzano <michaeldforzano at gmail.com>
>> wrote:
>>
>> Can confirm this is an issue on my new iPhone 12 Mini, both intermittent
>> static and audio cutting in/out on one CI processor. I have bilateral CI's
>> and the interrupted audio only seems to occur when streaming to both
>> processors.
>>
>> Unfortunate that this got through Apple's QA process and that it took
>> them so long to get the word out. I had already planned to give my old
>> phone to someone, so am stuck dealing with this until it is fixed.
>>
>> - Mike
>>
>> On Sun, Nov 15, 2020 at 2:01 AM Scott Davert via NFB-DB <
>> nfb-db at nfbnet.org> wrote:
>>
>>>  Hi all.
>>>
>>> In case you have not received this yet, Apple, in the below linked
>>> Support Page, confirms that some hearing aid models will have trouble on
>>> ALL iPhone 12 series devices. A friend with an iPhone 12, I do not have one
>>> to test with, said that the latest beta of iOS, version 14.3 has not
>>> resolved the issues for him and his Oticon hearing aids. Anyway, here's the
>>> support document from Apple, which will hopefully get updated as it's
>>> useless right now, not even including the potential models that would
>>> encounter the issue. My advice, if you or you have a consumer that relies
>>> on MFi support for hearing audio, would be not to purchase an iPhone 12
>>> series model until there is either a fix or we have more details.
>>>
>>>
>>> Fyi,
>>>
>>> Scott
>>>
>>>
>>> https://support.apple.com/en-us/HT211953
>>>
>>> If your Made for iPhone hearing device has sound quality issues when
>>> connected to an iPhone 12 modelYou might hear unexpected noise from
>>> some Made for iPhone hearing devices.
>>>
>>> When your Made for iPhone hearing device
>>> <https://support.apple.com/kb/HT210386> is connected to your iPhone 12,
>>> iPhone 12 mini, iPhone 12 Pro, or iPhone 12 Pro Max, you might notice:
>>>
>>>    - Loud static
>>>    - Interrupted or intermittent audio
>>>    - Garbled audio
>>>
>>> Make sure that you're using the latest version of iOS
>>> <http://support.apple.com/kb/HT4623>.
>>>
>>> Apple is aware of this issue and will provide a fix in a future software
>>> update.
>>>
>>>
>>>
>>>
>>> FYI,
>>> Scott
>>>
>>> Sent from my iPhone
>>> _______________________________________________
>>> NFB-DB mailing list
>>> NFB-DB at nfbnet.org
>>> http://nfbnet.org/mailman/listinfo/nfb-db_nfbnet.org
>>>
>>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://nfbnet.org/pipermail/nfb-db_nfbnet.org/attachments/20201116/a527b1df/attachment.html>