[Nfb-hi] FW: Request for information with regard to the blind community in Honolulu?

[Dr. J. michael jones]

1.      What components should be included to produce a well-designed customer feedback survey and what should be included in them in order to obtain the best results? 
Answer #1.  Each question should contain a rating system for the respondent to use.  Questions should be designed as evaluation questions and not just either or questions.  Good surveys of this type are better if they are designed as accountability tools rather than satisfaction tools.
 
2.      Based on a community risk assessment, is the HFD providing proper services and education for all of its citizens including those identified bythe United States Fire Administration (USFA) as "at risk" target groups? 
Answer #2.  I have no idea, the risk assessment outcome has not been distributed widely enough for any opinion to be reached.
 
3.      How can the HFD better educate its constituents on the services itdoes provide and ultimately achieve a better rating when feedback surveys are ultimately completed for the department to review? 
Answer #3.  In-person surveys and presentations to people who are blind and groups of blind people are the strongest methods to reach people who are blind.
 Dr. J. Michael Jones, Honolulu Hawaii> From: caota at hawaii.rr.com> To: nfb-hi at nfbnet.org> Date: Wed, 7 Jan 2009 21:25:37 -1000> Subject: [Nfb-hi] FW: Request for information with regard to the blind community in Honolulu?> > Hi, Earle and all NFB of Hawaii members,> > I received this message from Earle, who is a fireman here in Honolulu> working on a research project as you'll see from his message. If you have> information you feel would be beneficial to him, please responde.> > Also, Earle, if you don't get any responses, please feel free to let me know> and I'll do more to rustle up the troops. > > Aloha,> Charlene> > _____ > > From: Kealoha, Earle K Jr [mailto:ekealoha at honolulu.gov] > Sent: Wednesday, January 07, 2009 7:22 PM> To: caota at hawaii.rr.com> Subject: Request for information with regard to the blind community in> Honolulu?> > > > > Charlene,> > > > I obtained your email from the website of the National Federation of the> Blind of Hawaii Anuenue Chapter@ http://hawaii.nfb.org/index.html. I am> presently a captain with the Honolulu Fire Department who is working on an> applied research project (ARP) for my department as a candidate in the> National Fire Academy's Executive Officer Program at Emmitsburg MD. As part> of my ARP which I have titled, "How Well Do Honolulu Firefighters Measure> Up?" I am asking for your assistance in helping me with three questions in> an attempt to find the answers to each of the questions below. They are:> > 1. What components should be included to produce a well-designed> customer feedback survey and what should be included in them in order to> obtain the best results?> > 2. Based on a community risk assessment, is the HFD providing proper> services and education for all of its citizens including those identified by> the United States Fire Administration (USFA) as "at risk" target groups?> > 3. How can the HFD better educate its constituents on the services it> does provide and ultimately achieve a better rating when feedback surveys> are ultimately completed for the department to review?> > At risk individuals as defined by the USFA (question #2) include deaf and> hard of hearing, blind and visually impaired, elderly (over 65), young> children (less than 5), and mobility impaired. As such, I am hoping you and> your chapter will help me answer each of the questions listed above as they> relate to individuals who are blind or visually impaired?> > > > Mahalo,> > Earle Kealoha> > > > Captain, Honolulu Fire Department> > Occupational Safety & Health Office> > 636 South Street> > Honolulu, Hawaii, 96813-5007> > ekealoha at honolulu.gov> > Bus. 723-7127> > > > > "Anyone who stops learning is old, whether at twenty or eighty. Anyone who> keeps learning stays young. The greatest thing in life is to keep your mind> young."> > > -- Henry Ford, Industrialist> > > > > 
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