[Nfb-hi] FW: Request for information with regard to theblind community in Honolulu?

[Charlene Ota]

Michael, from what I can tell you didn't send this message to the fireman.
Might be a good idea to send it to him as well.

Thanks for responding!
Charlene 

-----Original Message-----
From: nfb-hi-bounces at nfbnet.org [mailto:nfb-hi-bounces at nfbnet.org] On Behalf
Of Dr. J. michael jones
Sent: Thursday, January 08, 2009 9:30 AM
To: nfb-hi at nfbnet.org
Subject: Re: [Nfb-hi] FW: Request for information with regard to theblind
community in Honolulu?


1.      What components should be included to produce a well-designed
customer feedback survey and what should be included in them in order to
obtain the best results? 
Answer #1.  Each question should contain a rating system for the respondent
to use.  Questions should be designed as evaluation questions and not just
either or questions.  Good surveys of this type are better if they are
designed as accountability tools rather than satisfaction tools.
 
2.      Based on a community risk assessment, is the HFD providing proper
services and education for all of its citizens including those identified
bythe United States Fire Administration (USFA) as "at risk" target groups? 
Answer #2.  I have no idea, the risk assessment outcome has not been
distributed widely enough for any opinion to be reached.
 
3.      How can the HFD better educate its constituents on the services
itdoes provide and ultimately achieve a better rating when feedback surveys
are ultimately completed for the department to review? 
Answer #3.  In-person surveys and presentations to people who are blind and
groups of blind people are the strongest methods to reach people who are
blind.
 Dr. J. Michael Jones, Honolulu Hawaii> From: caota at hawaii.rr.com> To:
nfb-hi at nfbnet.org> Date: Wed, 7 Jan 2009 21:25:37 -1000> Subject: [Nfb-hi]
FW: Request for information with regard to the blind community in Honolulu?>
> Hi, Earle and all NFB of Hawaii members,> > I received this message from
Earle, who is a fireman here in Honolulu> working on a research project as
you'll see from his message. If you have> information you feel would be
beneficial to him, please responde.> > Also, Earle, if you don't get any
responses, please feel free to let me know> and I'll do more to rustle up
the troops. > > Aloha,> Charlene> > _____ > > From: Kealoha, Earle K Jr
[mailto:ekealoha at honolulu.gov] > Sent: Wednesday, January 07, 2009 7:22 PM>
To: caota at hawaii.rr.com> Subject: Request for information with regard to the
blind community in> Honolulu?> > > > > Charlene,> > > > I obtained your
email from the website of the National Federation of the> Blind of Hawaii
Anuenue Chapter@ http://hawaii.nfb.org/index.html. I am> presently a captain
with the Honolulu Fire Department who is working on an> applied research
project (ARP) for my department as a candidate in the> National Fire
Academy's Executive Officer Program at Emmitsburg MD. As part> of my ARP
which I have titled, "How Well Do Honolulu Firefighters Measure> Up?" I am
asking for your assistance in helping me with three questions in> an attempt
to find the answers to each of the questions below. They are:> > 1. What
components should be included to produce a well-designed> customer feedback
survey and what should be included in them in order to> obtain the best
results?> > 2. Based on a community risk assessment, is the HFD providing
proper> services and education for all of its citizens including those
identified by> the United States Fire Administration (USFA) as "at risk"
target groups?> > 3. How can the HFD better educate its constituents on the
services it> does provide and ultimately achieve a better rating when
feedback surveys> are ultimately completed for the department to review?> >
At risk individuals as defined by the USFA (question #2) include deaf and>
hard of hearing, blind and visually impaired, elderly (over 65), young>
children (less than 5), and mobility impaired. As such, I am hoping you and>
your chapter will help me answer each of the questions listed above as they>
relate to individuals who are blind or visually impaired?> > > > Mahalo,> >
Earle Kealoha> > > > Captain, Honolulu Fire Department> > Occupational
Safety & Health Office> > 636 South Street> > Honolulu, Hawaii, 96813-5007>
> ekealoha at honolulu.gov> > Bus. 723-7127> > > > > "Anyone who stops learning
is old, whether at twenty or eighty. Anyone who> keeps learning stays young.
The greatest thing in life is to keep your mind> young."> > > -- Henry Ford,
Industrialist> > > > >
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_012009
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