[NFB-Idaho] FW: Greyhound Secret Shopper Program

Tue Jul 31 18:49:12 UTC 2018

If you would like to do this in order to help our efforts with Greyhound and financially help the affiliate, please contact me. Be sure to look at the requirements to be sure you can do what is asked. Thank you.

Dana Ard, President

National Federation of the Blind of Idaho

Main: 208-345-3906

Cell: 208-859-2828 (call only)

Email:  <mailto:president at NFBIdaho.org> president at NFBIdaho.org

Website:  <http://www.nfbidaho.org> www.nfbidaho.org

“The National Federation of the Blind knows that blindness is not the characteristic that defines you or your future. Every day we raise the expectations of blind people, because low expectations create obstacles between blind people and our dreams. You can live the life you want; Blindness is not what holds you back.”  

From: President, National Federation of the Blind [mailto:OfficeOfThePresident at nfb.org] 
Sent: Tuesday, July 31, 2018 11:33 AM
To: State President, Alabama; State President, Arizona; State President, Arkansas; State President, California; State President, Colorado; State President, Connecticut; State President, Delaware; State President, District of Columbia; State President, Florida; State President, Georgia; State President, Idaho; State President, Illinois
Subject: Greyhound Secret Shopper Program

Dear Colleagues:

As a part of the NFB-Greyhound settlement agreement implementation, your affiliate is invited to participate in the Greyhound Secret Shopper Program during Quarter One of the program (August 8-October 31). If you are interested in having your affiliate participate, I ask that by August 7 you send to Valerie Yingling at vyingling at nfb.org the name and contact information for one member who will serve as your affiliate’s Secret Shopper. This Secret Shopper will be expected to conduct the following tasks within a sixty day window: 

*	Complete at least three Secret Shopper phone calls to Greyhound call center operators to assess whether the operators are complying with Greyhound’s policy of waiving fees for blind customers who experience difficulties purchasing tickets through Greyhound’s website or mobile app. Secret Shoppers will be provided with optional scripts and a list of questions to answer. 
*	Complete an online report following each Secret Shopper phone call. A draft of this report is attached for the purpose of identifying someone who can successfully perform the role of Secret Shopper. 

We request that your affiliate’s Secret Shopper participate in a Secret Shopper training session. This is tentatively scheduled for Wednesday, August 8, at 8 p.m. Eastern. Training materials with be archived for anyone unable to participate in the call. 

Affiliates that choose to participate in the Secret Shopper program and whose Secret Shopper successfully completes the necessary calls and reports will receive a financial grant of $400 following the conclusion of the Secret Shopper program. 

Additional information about the NFB’s settlement with Greyhound is available through the following links:

*	Greyhound Website and Mobile App to Become More Accessible to Blind Users <https://nfb.org/greyhound-website-and-mobile-app-become-more-accessible-blind-users> 
*	Explanation of Terms of National Federation of the Blind’s Agreement with Greyhound Regarding the Accessibility of Greyhound’s Website and Online Technology <https://nfb.org/images/nfb/documents/pdf/legal_program/settlements/addendum_c_to_greyhound_agreement.pdf> 

Please let Valerie Yingling know if you have questions about the Secret Shopper Program. And as a reminder, please send to Valerie (vyingling at nfb.org) the name and contact information of the affiliate member who you assign to be the Secret Shopper. If we do not hear from you by August 7, we will assume that you do not wish to have your affiliate participate in the Secret Shopper Program.

Warmest regards, Mark

Mark A. Riccobono, President

200 East Wells Street, Baltimore, MD 21230

(410) 659-9314 | officeofthepresident at nfb.org 

 <https://nfb.org/> Image removed by sender. National Federation of the Blind

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The National Federation of the Blind is a community of members and friends who believe in the hopes and dreams of the nation’s blind. Every day we work together to help blind people live the lives they want. 

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