[NFB-Idaho] please read this very important invitation below and plan to attend this event

[Tj Squires]

Hi all,

In this particular instance, I would think this falls outside of the scope of even usable. From the time the user clicks to leave our site and enters the donation flow, they are going to encounter several accessibility issues. The first of which would be the lack of labels present within all sections of the form. The three sections (donation amount, name and number,r and card details) each have their own challenges; there is a quantity thing on the first page that I don’t know what it does, as well as the other radio button and input field not having an accessible name. If we continue forward through the process, the email address has a placeholder attribute which is why screen readers are recognizing it; the first, last, and phone number fields, however, have no labelling or indication what should be entered into them. Furthermore, when on that page, if a user does not enter an email address into the email field they can not tab passed it to explore the remaining fields. Although more a problem for keyboard-only users, it is extremely common practice and even considered expected behavior that a screen reader user be able to tab through the form fields, whether they are filled out or not, and explore the whole page. While we have the luxury of the virtual cursor or browse mode dependent on the screen reader used to bypass the keyboard trap, it exists and that in itself is a huge problem. Colleen, if I had to take an educated guess, navigated this section because, the one saving grace here for this section is it is programmed to automatically fill out your information if your user agent has it stored (the iPhone usually does).

For the credit card information itself, the form fields do have properly associated form labels…that are hidden (JAWS and NVDA will not ignore the visibility hidden CSS property so they don’t read and are effectively not there. So uh, they aren’t actually labelled. Even though there is placeholder text present within these fields, in some cases (expiration date) the text is simply “MM/YY” which is not an indication of what the field is for; while we may think it is easy to deduce, others may not.

All of this to say, for a form that is designed to take people’s money, I would consider investigating alternative options to handle online payments. I don’t know if we have control over any of the templates within the platform that display the forms, but if we do, or if we can edit them we might want to take a look at doing it. This one’s not a good look for us, I don’t think, accessibility-wise.

I suspect through a happy accident of autofill and either Voiceover ignoring the fact that form elements are hidden and reading them anyway, or it handling the reading of placeholder text better, is the reason Colleen succeeded.
  

Tj
> On Nov 24, 2023, at 10:07 AM, Kevin Pirnie via NFB-Idaho <nfb-idaho at nfbnet.org> wrote:
> 
> Great news, our NFB Idaho affiliate website is still 100% accessible to
> everyone!
> 
> Colleen, you are experiencing difficulty with the third party payment
> processor that we use, Square, which hosts the donation and payment portal
> on their own website and platform.
> 
> Many use it successfully to make donations, but if you are having
> difficulty with it we provide a variety of other options to make a donation.
> 
> 1. You can reach out to Don, our treasurer, directly and he can take your
> payment details over the phone.
> 2. You can make arrangements to meet with him at an upcoming meeting or
> event and he can accept payment with a physical card reader.
> 3. You can simply write a check or send a check from your bank account
> directly to Don. Please make checks payable to National Federation of the
> Blind of Idaho.
> 4. Though not as convenient, you may seek assistance from a trusted family
> member or friend to complete the online payment options.
> 
> Thank you for being among those members willing to give additional support.
> We try to make it as easy as possible for all to make donations.
> Unfortunately, we do not have control over the accessibility functionality
> of other platforms and services. Though we try to find the best and most
> accessible options that seem to work for most, sometimes they make changes
> and updates that break accessibility functions on their own systems.
> I recommend that we look into setting up a monthly donation option with our
> affiliate bank like the National's PACK plan. It might be a good option to
> set up a state affiliate PACK plan as well. That being said, we currently
> have the option to make one time or recurring donations with our current
> online donation options at https://www.nfbidaho.org/donate
> 
> Hope this helps and clears things up a bit for others. Happy giving!
> 
> 
> 
> Best,
> Kevin
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