[Nfb-krafters-korner] Order

[Terry Knox]

Eileen,

Kathy from customer service called me back and was quite sorry for all the
problems and it was addressed. She also refunded me my shipping and handling
and hopes it will not happen. I like Hershners so I will keep ordering but
wanted to make a complaint. I also gave all this info to Cala, who is also
signed up for class and the person I placed order with.

I also took your advice on yarn and ordered the Daycil or what you
suggested, on sale for 3.99 per skein, they had all the rest, on sale , so I
think I did good with your help, now if I can only learn to knit.

Terry

-----Original Message-----
From: nfb-krafters-korner-bounces at nfbnet.org
[mailto:nfb-krafters-korner-bounces at nfbnet.org] On Behalf Of Eileen Scrivani
Sent: Thursday, July 08, 2010 1:51 PM
To: List for blind crafters and artists
Subject: Re: [Nfb-krafters-korner] Order

Terry:

I am surprised because I order through Herrschner's frequently enough and 
have never had a problem.  Their customer service has always been polite and

helpful when I ask for assistance with color choices/descriptions.  And they

have even looked things up for me on their computer system when I could not 
find it myself.  Don't totally write them off, I think they are a good 
company with good quality products and you can get rude help from any of 
these mail order type places.  It all depends on the person you get on the 
phone.  It sounds as though the manager of customer service addressed your 
issues.

Yarn market is another good company with "TOP" quality yarns.  Before you 
order, keep in mind that you probably don't want to spend a lot of money on 
your first skein of yarn that will be used for learning and probably worked 
over very hard??  I suggest that you stick with a yarn anywhere from $2 or 
$4 a skein, all depending on yardages and fibers.  I doubt very much you 
will find an appropriate, reasonably priced yarn for my beginner class at 
yarn market.

Eileen

--------------------------------------------------
From: "Terry Knox" <tknox6 at sc.rr.com>
Sent: Thursday, July 08, 2010 12:22 PM
To: "'List for blind crafters and artists'" <nfb-krafters-korner at nfbnet.org>
Subject: [Nfb-krafters-korner] Order

> I should have taken all of your advice...When I received my return call 
> from
> customer service, Nancy, she was So rude, I had to hanfg up. Did place 
> order
> and made a complaint with manager of customer service and she told me it
> would be addressed. If you all would not have sent me the info on email I
> still would have been looking for help.
>
> I consider it a blessing for your help, now if I can only knit.
>
> Terry Knox
>
>
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