[Nfb-krafters-korner] Bookshare questions

[Deborah Armstrong]

 >I just found out I can not access bookshare from 2 different computers.  I
 >want to learn at work, where there is computer help and then use my
 >computer at home.


In my job as a tech for disabled students I get this question all the time.

So I won't post answers here, but rather give you just a touch of 
homework. I'll give answers in the chat.

And this homework goes for all of you with any sort of tech problem.

The secret is to be able to define your problem with clarity. Once you 
do so you have moved halfway towards the solution.

So all of you with issues, do the homework:

Unclear: I tried to put a comment on Facebook and it didn't work.
Clear: I was looking at my friend's facebook page. There was an edit 
field for me to write on her wall. I typed a comment in to that field. 
But I couldn't find a button to post, or save my comment.

Unclear: I tried to put a book on my player and it wouldn't download.

Clear: I have a Victor Reader Stream. I connected it to my computer. I 
found a book I wanted to read on the player. But the next step in my 
instructions said to drag the book over to the player and I don't know 
how to do that.

Unclear: I can't get my messages off my voice recorder

Clear: I want to save all the recordings from my digital voice recorder 
on to my computer so I can make room for new recordings. But when I plug 
it in to my computer, nothing happens. What's the next step?

Unclear: I used to be able to connect to the school wi-fi but now it 
doesn't work.

Clear: I connected before to the school wi-fi fine. But this morning, it 
says my password is not valid. I carefully typed in the password again, 
but a message appears saying it's an invalid password and I don't get 
connected.

Unclear: I got this weird error about network problems.
Clear: When I am at home and try to use my Dad's printer, a message 
appears reading "You are not connected to the network". But  I can print 
without any trouble using my laptop. I know I'm connected because I can 
surf the web just fine.

See, clarity makes the tech happy, because then the tech knows what kind 
of problem you have. So strive for clarity in all things tech. You don't 
need to know any geek lingo, but you do need to describe the problem in 
an unambiguous way.

One of my pet peeves is that people don't need computer literacy as much 
as they need the skill to describe problems well.  That is what we 
should be teaching everyone, instead of worrying about how well they 
understand technology!

--Debee