[Nfb-krafters-korner] Bookshare questions

Wed Aug 17 20:52:47 UTC 2016

I think I answered my own question.  It is what you type in for your user name and password that matters, not where you enter it from.

I was thinking the e-mail address had to match.
That's what epelepsi does for you!
Looking forward to Monday!

Terry

-----Original Message-----
From: Deborah Armstrong via Nfb-krafters-korner [mailto:nfb-krafters-korner at nfbnet.org] 
Sent: Wednesday, August 17, 2016 4:44 PM
To: List for blind crafters and artists <nfb-krafters-korner at nfbnet.org>
Cc: Deborah Armstrong <debee at jfcl.com>
Subject: Re: [Nfb-krafters-korner] Bookshare questions

 >I just found out I can not access bookshare from 2 different computers.  I  >want to learn at work, where there is computer help and then use my  >computer at home.

In my job as a tech for disabled students I get this question all the time.

So I won't post answers here, but rather give you just a touch of homework. I'll give answers in the chat.

And this homework goes for all of you with any sort of tech problem.

The secret is to be able to define your problem with clarity. Once you do so you have moved halfway towards the solution.

So all of you with issues, do the homework:

Unclear: I tried to put a comment on Facebook and it didn't work.
Clear: I was looking at my friend's facebook page. There was an edit field for me to write on her wall. I typed a comment in to that field. 
But I couldn't find a button to post, or save my comment.

Unclear: I tried to put a book on my player and it wouldn't download.

Clear: I have a Victor Reader Stream. I connected it to my computer. I found a book I wanted to read on the player. But the next step in my instructions said to drag the book over to the player and I don't know how to do that.

Unclear: I can't get my messages off my voice recorder

Clear: I want to save all the recordings from my digital voice recorder on to my computer so I can make room for new recordings. But when I plug it in to my computer, nothing happens. What's the next step?

Unclear: I used to be able to connect to the school wi-fi but now it doesn't work.

Clear: I connected before to the school wi-fi fine. But this morning, it says my password is not valid. I carefully typed in the password again, but a message appears saying it's an invalid password and I don't get connected.

Unclear: I got this weird error about network problems.
Clear: When I am at home and try to use my Dad's printer, a message appears reading "You are not connected to the network". But  I can print without any trouble using my laptop. I know I'm connected because I can surf the web just fine.

See, clarity makes the tech happy, because then the tech knows what kind of problem you have. So strive for clarity in all things tech. You don't need to know any geek lingo, but you do need to describe the problem in an unambiguous way.

One of my pet peeves is that people don't need computer literacy as much as they need the skill to describe problems well.  That is what we should be teaching everyone, instead of worrying about how well they understand technology!

--Debee

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