[nfb-talk] questions please

[d m gina]

Hi folks,
Here is an item that drives me crazy.
We have direct TV that is fine.
Problem is, when we call over to get assistance with the Direct, the 
first thing they want to know, is if we have someone sighted there to help.
When you say no you don't, they act as if you are telling them a lie.
I am paying a monthly price for them to come out if needed.
I was told that they like to trouble shoot if possible before sending 
anyone out.
If it is the TV then they will charge me more even though I am paying 
for this plan.
It is  on our record we are blind.
I wanted this, so they would treat the call a bit differently.
Knowing rite then and there, questions can't be asked about reading the 
screen giggle.
We have someone coming over on Sunday.
So this will work out well.
We had an electric drop with a storm, so I think this threw the TV off 
in the bedroom.
The neighbor shared that the screen says no connection from satellite. 
\So we will see what they say.
How do you folks handle this.
Do you feel the same as I do,
treat me like a person?
Since I am paying you to get service?
Or do you try to get a sighted person in.

Thanks,

-- 
--Dar
skype
 dmgina23
 every saint has a past
every sinner has a future

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