[nfb-talk] questions please

[Cindy Handel]

We haven't had to call very often.  But, we've experienced the same thing 
you do.  Usually, we try to see if our neighbor's son can come to look at 
our TV, if it goes out, before getting a DirecTV person to come.  He has 
DirecTV, so knows what to do, usually, to reset.  There's a little card in 
our boxes, which he can take out and put back in, and then he has to go 
through some steps to get the thing programmed, again.  Have you tried 
unplugging your box and plugging it in again to reset? It takes awhile to 
come back on, but that works for us, sometime.

Cindy
----- Original Message ----- 
From: "d m gina" <dmgina at samobile.net>
To: <nfb-talk at nfbnet.org>
Sent: Friday, October 16, 2009 9:03 PM
Subject: [nfb-talk] questions please


Hi folks,
Here is an item that drives me crazy.
We have direct TV that is fine.
Problem is, when we call over to get assistance with the Direct, the
first thing they want to know, is if we have someone sighted there to help.
When you say no you don't, they act as if you are telling them a lie.
I am paying a monthly price for them to come out if needed.
I was told that they like to trouble shoot if possible before sending
anyone out.
If it is the TV then they will charge me more even though I am paying
for this plan.
It is  on our record we are blind.
I wanted this, so they would treat the call a bit differently.
Knowing rite then and there, questions can't be asked about reading the
screen giggle.
We have someone coming over on Sunday.
So this will work out well.
We had an electric drop with a storm, so I think this threw the TV off
in the bedroom.
The neighbor shared that the screen says no connection from satellite.
\So we will see what they say.
How do you folks handle this.
Do you feel the same as I do,
treat me like a person?
Since I am paying you to get service?
Or do you try to get a sighted person in.

Thanks,

-- 
--Dar
skype
 dmgina23
 every saint has a past
every sinner has a future

Email services provided by the System Access Mobile Network.  Visit
www.serotek.com to learn more about accessibility anywhere.

_______________________________________________
nfb-talk mailing list
nfb-talk at nfbnet.org
http://www.nfbnet.org/mailman/listinfo/nfb-talk_nfbnet.org