[NFB-Talk] Blind With You Concert, One Problem

[David Andrews]

As usual you find a way to complain.

Hundreds of people figured out how to make a donation. I am sorry you 
had problems, but it was possible. I made two donations, using JAWS 
2022 and Chrome, with no problems.

It was made very clear that people would not receive a call back 
until this week.  It is easy to say, "they should have,..." but the 
doing can be much harder.

Dave

At 01:35 PM 4/17/2022, you wrote:
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>
>                 Good afternoon and happy Easter to everyone,
>
>
>
>                 We caught much of the BlindWithU Concert yesterday 
> afternoon and evening. The performances were awesome! We were 
> amazed with the wide variety of musical styles shared by blind 
> persons throughout the World including at least one blind Ukrainian.
>
>
>
>                 There was only one issue with this event that we 
> hope won't be repeated in the future. We tried making a 
> contribution via the online form but had difficulty getting our 
> credit card to process. Wanting to be counted among the 
> contributors we wanted to contribute by phone but were quite 
> disgusted that there were no live operators manning the phone lines 
> to assist with contribution processing. Those wishing to contribute 
> by phone were asked to leave a number and would receive a callback 
> during the coming week.
>
>
>
>                 Anyone who listens to or watches 
> publicradio/television, contributes to such campaigns like the 
> Laborday Jerry Lewis Telethon, and many other such fundraisers are 
> never told to leave a callback number. KENS 5, our local CBS 
> Affiliate in San Antonio often raises funds for area agencies and 
> organizations. They recruit volunteers to man their call center 
> during these campaigns instead of telling these contributors to 
> expect a callback next week. Why was the same thing not done to 
> process phone contributions during the BlindWithU Concert? The 
> National Center has space for a call center. Another option would 
> have been to have volunteers take phone contributions remotely. 
> Given that we needed to adjust how we do things during the pandemic 
> and the increasing popularity of remote work it should have been a 
> no-brainer to have a call center up and running for this event. 
> Contributions would have been processed in real-time and the amount 
> raised could have been much higher. People! We're the National 
> Federation of the Blind! We can do better than that! It's our hope 
> that should another fundraiser of this kind be undertaken and 
> contributors are invited to donate by phone that "Operators will be 
> standing by to process their contributions." Let this be history 
> that will not be repeated. We'll be curious to hear what the final 
> amount raised was. Happy easter everyone.
>
>
>
>Peter Donahue