[NFB-Talk] Blind With You Concert, One Problem

[pmdonahue2 at gmail.com]

Hello David and everyone,

	We had some issues with the form so decided to contribute by phone.
If PBS ande company treated potential contributors this way we wouldn't have
public radio or television.

	There's too much fixing fruit instead of the root. The root of this
concern is allowing potential donors to contribute by phone and thefailure
to staff the phone lines so contributors could have their transactions
processed immediately. Had we been able to contribute by phone staff by live
operators this discussion wouldn't be occurring. It's time to fix the root
not the fruit to prevent future issues of this kind should another campaign
be undertaking.

Peter Donahue



-----Original Message-----
From: nFB-Talk <nfb-talk-bounces at nfbnet.org> On Behalf Of David Andrews via
nFB-Talk
Sent: Sunday, April 17, 2022 11:35 PM
To: NFB Talk Mailing List <nfb-talk at nfbnet.org>
Cc: David Andrews <dandrews920 at comcast.net>
Subject: Re: [NFB-Talk] Blind With You Concert, One Problem

As usual you find a way to complain.

Hundreds of people figured out how to make a donation. I am sorry you had
problems, but it was possible. I made two donations, using JAWS
2022 and Chrome, with no problems.

It was made very clear that people would not receive a call back until this
week.  It is easy to say, "they should have,..." but the doing can be much
harder.

Dave

At 01:35 PM 4/17/2022, you wrote:
>Content-Type: multipart/alternative;
>         boundary="----=_NextPart_000_01B7_01D8525F.F1A5DF20"
>Content-Language: en-us
>
>                 Good afternoon and happy Easter to everyone,
>
>
>
>                 We caught much of the BlindWithU Concert yesterday 
> afternoon and evening. The performances were awesome! We were amazed 
> with the wide variety of musical styles shared by blind persons 
> throughout the World including at least one blind Ukrainian.
>
>
>
>                 There was only one issue with this event that we hope 
> won't be repeated in the future. We tried making a contribution via 
> the online form but had difficulty getting our credit card to process. 
> Wanting to be counted among the contributors we wanted to contribute 
> by phone but were quite disgusted that there were no live operators 
> manning the phone lines to assist with contribution processing. Those 
> wishing to contribute by phone were asked to leave a number and would 
> receive a callback during the coming week.
>
>
>
>                 Anyone who listens to or watches 
> publicradio/television, contributes to such campaigns like the 
> Laborday Jerry Lewis Telethon, and many other such fundraisers are 
> never told to leave a callback number. KENS 5, our local CBS Affiliate 
> in San Antonio often raises funds for area agencies and organizations. 
> They recruit volunteers to man their call center during these 
> campaigns instead of telling these contributors to expect a callback 
> next week. Why was the same thing not done to process phone 
> contributions during the BlindWithU Concert? The National Center has 
> space for a call center. Another option would have been to have 
> volunteers take phone contributions remotely.
> Given that we needed to adjust how we do things during the pandemic 
> and the increasing popularity of remote work it should have been a 
> no-brainer to have a call center up and running for this event.
> Contributions would have been processed in real-time and the amount 
> raised could have been much higher. People! We're the National 
> Federation of the Blind! We can do better than that! It's our hope 
> that should another fundraiser of this kind be undertaken and 
> contributors are invited to donate by phone that "Operators will be 
> standing by to process their contributions." Let this be history that 
> will not be repeated. We'll be curious to hear what the final amount 
> raised was. Happy easter everyone.
>
>
>
>Peter Donahue


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